Fort Bend Kia - Service Center

Sat for almost 3 hours for a recall… didn’t even look at one do the issues and have to come back because they didn’t have the part for an appt they knew about and what it was for. They knew they needed the one do the issues and have to come back because they didn’t have the part for an appt they knew about and what it was for. They knew they needed the part for the recall, why wait till we come in. Appt is set, be prepared! Now I have to waste another off day dealing with this. Unacceptable More

Check in is fast. Communication through text is good. The car has been cleaned the past couple of time, which is a nice touch. Communication through text is good. The car has been cleaned the past couple of time, which is a nice touch. More

Great service team, focused on customer satisfaction by doing the right thing vs doing "the thing right" doing the right thing vs doing "the thing right" More

First-class service staff. Great communication and follow-up after the service visit. Highly recommend them for my vehicle service needs. Great communication and follow-up after the service visit. Highly recommend them for my vehicle service needs. More

Staff was nice but they did nothing for my car. Did not have my parts the car needed and they didn’t care to tell me when I dropped it off Did not have my parts the car needed and they didn’t care to tell me when I dropped it off More

It is always a pleasure to have my car serviced here. Very efficient and always timely serviced. Jerry Garcia is always very courteous with me and knowledgeable with my car. Very efficient and always timely serviced. Jerry Garcia is always very courteous with me and knowledgeable with my car. More

Jerry and staff are so friendly and helpful that my experiences are always positive. Jerry explains what needs to be done and the associated costs. experiences are always positive. Jerry explains what needs to be done and the associated costs. More

Very great service from start to finish! Greg had great customer service and very helpful. Greg had great customer service and very helpful. More

Kameron and the Manager were the most helpful and very respectful. This dealership is first class all the way! respectful. This dealership is first class all the way! More

One of headrest was stuck in wrong direction. I was told that the seat will need to be removed and it will cost me $278. I found the remedy on YouTube- it took me 2 minutes to fix it I was told that the seat will need to be removed and it will cost me $278. I found the remedy on YouTube- it took me 2 minutes to fix it More