Shottenkirk Fort Bend Kia

Initially they said the issue was resolved but it popped up immediately after driving out. I went back but couldn't leave my car that day so I had to endure the issue a while longer. I left my car with them up immediately after driving out. I went back but couldn't leave my car that day so I had to endure the issue a while longer. I left my car with them for a week while I was away for work and they got the issue resolved and it hasn't recurred. The resolution wasn't perfect, but they got it resolved in the end and it was covered under warranty so I'm happy about that. Side note I bought my car from them during the pandemic when everyone was charging crazy markups but they did not and they won my respect then for having principles and being fair to their customers. More

Jerry always takes the time to make sure we are taken care of every time we visit care of every time we visit More

BEST CUSTOMER SERVICE EVER. AND THE SERRVICES PROVIDED ARE VERY SATTISFIED. I WILL RETURN FOR ANY OTHER SERVICE THAT I NEED IN THE FUTURE. THANK YOU. AND THE SERRVICES PROVIDED ARE VERY SATTISFIED. I WILL RETURN FOR ANY OTHER SERVICE THAT I NEED IN THE FUTURE. THANK YOU. More

Always courteous and attentive service experience. I would recommend more seating area, though. Occasionally, the waiting lounge has no place to sit. I would recommend more seating area, though. Occasionally, the waiting lounge has no place to sit. More

Thank you Kia! ! One of the best decisions I made was with Kia!!! Thank you ! One of the best decisions I made was with Kia!!! Thank you More

Greg was great! He kept me informed about the service throughout the process. Everyone I came in contact with was very professional and courteous. Sometimes I feel a He kept me informed about the service throughout the process. Everyone I came in contact with was very professional and courteous. Sometimes I feel a little awkward in service departments because I feel like I don't belong there, but I was greeted quickly and made to feel welcome every time I walked in. The service I needed was done in just a little over an hour just as Greg had estimated, and I was informed of the cost before anything was done. I also bought my car from this dealership, and I have been pleased with every aspect from purchase to service. More

Nick was great. It would have been a 5 star if the middle manager in the red shirt (not Mr. Lance) had not come out to shake my hand saying no deal just to call me b It would have been a 5 star if the middle manager in the red shirt (not Mr. Lance) had not come out to shake my hand saying no deal just to call me back again when I proceeded to leave. The car salesman tactics is too played out - customers just want to cut to the chase, get the bottom-line...deal or no deal and be done with time wasting theatrical negotiations tactics. More

Great experience Great ppl Clean dealership Smiling friendly environment Definitely going back Leslie was awesome Finance guy covered everything we needed Manager was cool also friendly environment Definitely going back Leslie was awesome Finance guy covered everything we needed Manager was cool also More

Service is great, waiting room clean and comfortable. Always a pleasure, keep me informed every step of the way. Always a pleasure, keep me informed every step of the way. More

Jerry made recommendations for additional services, and made it clear the additions were not mandatory. Carlos took me home, and picked me up to return to the dealership. He's very nice, polite and a good made it clear the additions were not mandatory. Carlos took me home, and picked me up to return to the dealership. He's very nice, polite and a good conversationalist. I was happy to be able to be home to get some things done while my vehicle was being serviced. My only criticism is that whoever washed my vehicle simply smeared the windshields and windows. I had to clean them when I returned home. More