Shottenkirk Fort Bend Kia

I booked a 10:30 appointment on a Friday morning. When I arrived no record of the appointment could be found. Service was packed with other customers ahead of me. But Mr. Jerry Garcia told me not to When I arrived no record of the appointment could be found. Service was packed with other customers ahead of me. But Mr. Jerry Garcia told me not to worry he would take care of me and he did in a timely manner. And saving your reputation! Thank you Mr. Garcia!!! More

The Service department was very helpful, informative & nice as they have always been! Is is very convenient that they can take me to work & pick me up later! nice as they have always been! Is is very convenient that they can take me to work & pick me up later! More

They are fantastic and appreciate that they do not markup beyond sticker when they could. beyond sticker when they could. More

Great customer service. No surprise. I was In and out in a little over an hour No surprise. I was In and out in a little over an hour More

I haven't bought a car from them yet, but definitely will do in the future, now just everyone has a problem with inventory. Spoke to Brycen and Nick, they were very nice and helpful, I sold cars before, I co do in the future, now just everyone has a problem with inventory. Spoke to Brycen and Nick, they were very nice and helpful, I sold cars before, I could tell they're great salespersons. Stay away from the Kia dealership near beltway 8, they don't talk to you like you're a human. Instead just drive further down to Fort bend Kia, you won't be disappointed. Thank me later. More

Do not trust this dealership.....they will sell the car out from under you. Managing a dealership like this is the reason used car dealerships have a bad reputation. We live in Austin and saw a car we have out from under you. Managing a dealership like this is the reason used car dealerships have a bad reputation. We live in Austin and saw a car we have been searching for listed on there site. We told them we wanted the car and gave them a deposit to hold the car on Friday evening. (We were paying cash) Saturday morning we receive a text that they were selling the car to someone else. My husband told him we were on our way to go get it. The sales associated apologized and said the sales manager had someone he wanted to sell it to. Agreements are not honored here! More

Awesome First Time Experience Buying a Car I went to this dealership not expecting much. I was treated very poorly at another Honda Dealership in Houston and it turned me off from buying a car I went to this dealership not expecting much. I was treated very poorly at another Honda Dealership in Houston and it turned me off from buying a car from a dealership. I went as far as purchasing a car through the "Big Three Online Car Dealerships" and overpaid. But I am so glad I tried again in person at Fort Bend Kia. I worked with Dave (Sales) and Gaston (Finance) and was able to meet Jeff (Manager). All three were genuinely friendly and made this experience memorable. I worked with Dave over the phone and email and he confirmed details and was able to provide me a fair price for a vehicle I was interested in. He made sure that I was able to come by and check out the car, get a test drive, and got temporary plates done. He was very kind, patient with my needs, and kind and courteous at all times. I was a little apprehensive to meet with Gaston for the financing portion. He was very understanding of my financial situation, needs, and did not pressure me to get anything that he did not think was appropriate for my driving needs. He was also kind and patient and did not rush me into signing all of my contracts without me reading through it and letting me take my time. I would highly recommend this place for anyone looking for a place to buy a car. Everyone here was kind and courteous. Hopefully this review will help those apprehensive to go to a car dealership who have had negative experiences elsewhere. More

Liars The sales manager is horrible! Do not trust the Liars The sales manager is horrible! Do not trust the them! They agreed to the sell of a car and we were told they ordered the part to fix the camer Liars The sales manager is horrible! Do not trust the them! They agreed to the sell of a car and we were told they ordered the part to fix the camera then we we would pick it up the next day. When I contacted to arrange our pick up time they said they sold the car after we left! I saw they listed it’s for $1000 more on the website after we left. An agreement is not honored at this location. I called the GM to see what happened to our agreement and he was told lies by his sales manager. I sent over my text and phone log proving my agreement. DO NOT DO BUSINESS WITH THESE LIARS! Horrible customer service More

Made an appoinment, they sold the car while I was en route I made an appointment to drive a used car. When I arrived at the dealership I waited approximately 20 minutes for them to locate the keys. After waiti I made an appointment to drive a used car. When I arrived at the dealership I waited approximately 20 minutes for them to locate the keys. After waiting I was informed that the car had been sold. At that time they attempted to show me other, more expensive vehicles. I understand that they are in the business of selling cars; however, to sell the exact car I am en route to drive and then attempt to sell me a more expensive vehicle is unethical. More

Jay Rajput- 5 Star Salesman Jay Rajput of Fortbend Kia was the only salesman (of six salesman at four differnt Kia dealerships) who was able to identify the Optima package that m Jay Rajput of Fortbend Kia was the only salesman (of six salesman at four differnt Kia dealerships) who was able to identify the Optima package that met my list of requested features within my price range. He was persistent when the others said I was asking the impossible. I really appreciate his ability to research, listen, and think outside the box. He answered all my questions and made sure all my car's technology options were set up to my preference before I left the dealership. His no pressure tactics, big smile, and friendly personality made my hunt for the perfect car easier. Trouble finding what you...see Jay Rajput at Fortbend Kia. More