Shottenkirk Ford Jasper - Service Center

They are always amazing - quick, honest, and take great care of me. I have purchased my last 9 trucks from them because they are so awesome! care of me. I have purchased my last 9 trucks from them because they are so awesome! More

Very prompt in getting back to me with the issue and also getting it taken care of. Great communication! getting it taken care of. Great communication! More

Nice dealership, but lacking in the waiting area, compared to other Ford dealerships. Most have free amenities for their clients. compared to other Ford dealerships. Most have free amenities for their clients. More

I recently took my F150 in for service due to a software update issue that was causing a problem with my fuel level sensor. The problem was solved due to the determination of Brian Hughes and Scott Disalvo update issue that was causing a problem with my fuel level sensor. The problem was solved due to the determination of Brian Hughes and Scott Disalvo. Both of these guys are top-notch professionals! I would always get an immediate call-back from Brian when I requested an update. I really appreciated Brian's responsiveness! Thank you to Brian and Scott for a job well done!! More

Service was completed as scheduled and the staff was excellent ! It was my first visit to this service department and I will certainly return? excellent ! It was my first visit to this service department and I will certainly return? More

I had a pretty frustrating experience with communication during this process. Some of the services I requested weren’t even done initially, and no one caught it until I flagged it. When I reached out correc during this process. Some of the services I requested weren’t even done initially, and no one caught it until I flagged it. When I reached out correct the issue I couldn’t speak with anyone. The receptionist would transfer me a I would get a voicemail. I had to constantly reach out for updates, and getting in contact or having calls returned was a real challenge. When I finally did, the invoicing was wrong – it started at $9,200 but got corrected to $6,700 after I asked for a review nor did I get a corrected number until after the work had been completed bb When I expressed my frustrations, the response was pretty dismissive – more of a “we’re short-staffed, this is the best we can do, deal with it” attitude. I get that staffing issues happen, but a bit of empathy would’ve made a big difference. In the end, the work seems to have been done properly, but the overall customer service experience was seriously lacking. I wasn’t in a hurry, didn’t haggle, and spent quite a bit. A little care and attention would have gone a long way in making the experience better. A service department should also provide customer service. More

from start to finish this was a pleasant experience- oil change, tire rotation and balance change, tire rotation and balance More

I was so excited to get to meet staff in service ,with in 2weeks of getting my car . 2weeks of getting my car . More

Always great service from scheduling to getting the vehicle serviced. I wouldn’t go anywhere else. vehicle serviced. I wouldn’t go anywhere else. More

Kara Jordan is amazing! She deserves a raise. She is the best worker you have. She deserves a raise. She is the best worker you have. More