Shottenkirk Ford Jasper - Service Center

Vehicle was in for a recall and supposed to only take 1 day. It wasn’t ready and I had to call and text several times to find out that it wouldn’t be ready. Finally got Scott to answer around 5 to give me day. It wasn’t ready and I had to call and text several times to find out that it wouldn’t be ready. Finally got Scott to answer around 5 to give me the bad news. No apology just “that’s the way it is these days”. Service work was completed the next day but communication is terrible. More

Top notch customer service. I don’t have anything to complain. Will recommend to family I don’t have anything to complain. Will recommend to family More

Rocky did a great job servicing my new Bronco. First service for the Bronco good job! First service for the Bronco good job! More

Jerry was very helpful in explaining the problem, the fix and the cost. Car was repaired and ready for pick up prior to estimated time of return. and the cost. Car was repaired and ready for pick up prior to estimated time of return. More

Scott was amazing and my experience here was amazing. I will be doing future business here. I will be doing future business here. More

This dealership is rude and disrespectful. After paying over 6,000 for a transmission you would think they would be a little more grateful but instead the check I wrote wasn't good enough and After paying over 6,000 for a transmission you would think they would be a little more grateful but instead the check I wrote wasn't good enough and John wanted to be hateful. I will never return with any vehicle. The only person in the service department that even remotely had it together was Kara. I will forever be grateful for her because she was respectful and actually communicated about the vehicle being worked on. She didn't get rude or make hateful comments when asked questions. More

Our saga with this dealership continues. Shortly after finally getting my Escape back after months, I was driving it and the check engine light came on. I carried it to a different dealer Shortly after finally getting my Escape back after months, I was driving it and the check engine light came on. I carried it to a different dealer (that was great) and was told that the O2 sensor wire had been taped with black electrical tape because it had been sitting on the exhaust and had melted. They are unable to do anything until that is repaired at a cost of over $600.00. There has only been one place that has done work on this vehicle. Shottenkirk! We have tried to contact the service manager to see if this is covered under the warranty that came with the replaced transmission since it would have had to been removed and replaced during that process. My husband has even went to the dealership to try and speak with someone. Of course, no one will respond to our request. PLEASE DO NOT USE Shottenkirk Ford in Jasper!! I apologize in advance for the length of this post, but I feel completely helpless and frustrated beyond words! Back in February, I had issues with my Ford Escape. We carried it to Shottenkirk Ford in Jasper. I was told it needed a new transmission and would be covered under my extended warranty. However, they were not sure how long it would take to receive the parts needed from Ford. When I dropped it off I asked that it be kept under cover until a new windshield could be put in because it leaked. I gave them permission to install the new windshield so it could be moved outside. Fast forward three month, still no hope of having my car repaired, I made the decision to purchase a new car with the plan that I would sell the Escape once it was repaired. Shottenkirk would not purchase it because it would void the warranty. I understood that. They also said they would not honor the Z plan that is available to me because my father-in-law put in over 30 years of service with Ford and my brother-in-law has been with Ford for 27 years. John and I made the decision to purchase my Bronco from Wade Ford because they gladly honored the plan. When I went to Shottenkirk to get some personal items out of my Escape I found my car sitting outside, torn apart. I quickly noticed that after more than three months, the windshield had not been repaired and had sat outside in the elements. Also, parts had been placed inside in the back hatchback area. I was furious, but what could I do. John immediately carried a tarp and covered it to prevent further damage. Finally, after four months I received the call that it was repaired and ready to pick up. When I went to pick it up, the first thing I saw was a tear in the leather on the driver's seat that was NOT there previously. The seat, steering wheel, and door on the the driver side was also very dirty with what appeared to be grease. Also, both sides of my back hatchback area had been scratched. I strongly recommend that no one trust Shottenkirk Ford with your vehicle. They obviously do not care about their customers! Very angry!!! #shottenkirkford #fordmotorcompany More

I recently had problems with the AC on my 2012 Ford Fusion and I took it to Ralph Tucci at Shottenkirk Ford Jasper. Ralph and his staff figured out what the problem was and fixed it in record time. Eve Fusion and I took it to Ralph Tucci at Shottenkirk Ford Jasper. Ralph and his staff figured out what the problem was and fixed it in record time. Everyone there was friendly,courteous and helpful. Excellent customer service. I will definitely go back to Shottenkirk Ford Jasper. When you find someone you can trust at a fair price there is no reason to go anywhere else. More

Began having issues with the SUV I bought within 12 hours of having it. Took it back and they got it in to service a few days later. I ended up having to take it back 5 more times to actually get this fixe of having it. Took it back and they got it in to service a few days later. I ended up having to take it back 5 more times to actually get this fixed even with a video showing them the issue. Have since had to take it back about 8 more times with various other issues. They keep my car sometimes for up to 2 weeks at time as they are sending it elsewhere to be fixed. They had to replace the stereo and in doing so erased my apple car play. I had to argue for two weeks and they had to call programmers to get this back on. They asked me for proof I had it before. Well it was on the advertisement when I went in and I had a video of it working before they touched it. I told them I would not accept the vehicle back less than what it was when I sent it in for service. Its now been in for 9 days for an issue I've already taken it in for before. I have the issue on video and they said they couldn't re create it. So much for that wonderful extended warranty they sold me. So they had my car 3 days and had not even ran diagnostics on it. I have told them multiple times to buy it back. The dealership manager has never called me even though I have requested he do so multiple times. They also promised to replace a cracked piece of trim right after I bought and every time I mention it, its forgotten. The vehicle was also advertised with navigation and i was told by finance I would have to buy the SD card to update it to get it to work. The SD card is $500.00. I WILL NEVER PURCHASE FROM THEM AGAIN! Trust me when i say the don't check the cars before they sell them. More

Don't know about the sales department. My issue is their service department. Don't tell me it will take an hour, then come back an hour and a half later telling me they're going to get t My issue is their service department. Don't tell me it will take an hour, then come back an hour and a half later telling me they're going to get to it as soon as possible. No regard for the customers time. The problem here is there are no repercussions for bad service other than I won't be back... More