Shottenkirk Ford Jasper - Service Center

Scott is a fantastic representative. His personality and expertise made my decision to make Shottenkirk Ford my dealer of choice. Thank you to Shottenkirk team. His personality and expertise made my decision to make Shottenkirk Ford my dealer of choice. Thank you to Shottenkirk team. More

I chose the dealership based on location and made an appointment online for 0800. I got there a little early and they took the truck in right away. To my surprise, they were done in under an hour for my appointment online for 0800. I got there a little early and they took the truck in right away. To my surprise, they were done in under an hour for my oil change. it's refreshing to be able to bring it in and get it back in a short period of time. I'll be using them for all my service. More

Great customer service. Scott was excellent in getting my service done in an expedited time. I always bring my F450 to Shottenkirk Ford because of the quality of service and Scott was excellent in getting my service done in an expedited time. I always bring my F450 to Shottenkirk Ford because of the quality of service and the knowledge of the mechanics team. It’s always a pleasure to be greeted by all staff members as you walk through the doors. I’m a loyal Ford customer and always will. Thanks and Kudos to Scott my service advisor. More

Jerry Adams has helped me on, I think, three occasions now and every one has been positive. His approach is kind, courteous, respectful and informative. He gave me options and helped me to plan future s now and every one has been positive. His approach is kind, courteous, respectful and informative. He gave me options and helped me to plan future service. Great guy and great dealership. More

Everyone at Shottenkirk Ford is forthcoming, friendly and professional. That is why I keep going back for my car’s service needs for several years now. Special thanks, yet again, to Jerry Adams for having my professional. That is why I keep going back for my car’s service needs for several years now. Special thanks, yet again, to Jerry Adams for having my car serviced as promised and in a timely manner! Jana Mitchell More

Shottenkirk had the car for almost 3 weeks and we didn't receive a call when it was finished. I called to check on the vehicle last week and no one returned my call. I only found out it was finished when I receive a call when it was finished. I called to check on the vehicle last week and no one returned my call. I only found out it was finished when I stopped by the dealership to check on it. Once the car was "finished" and we drove it off the lot, the entire skid plate underneath the vehicle peeled back and was dragging along the pavement, completely destroying the skid plate and requiring a new one. When I returned the car, the service manager refused us a rental car in the meantime and decided to argue with me instead. Now, instead of a quick transaction by returning the rental car and swapping keys, we HAVE to wait on more work that shouldn't have been needed in the first place. Mistake happen, but who forgets to resecure a skid plate after a repair order? Furthermore, why forfeit any future business for the company for the sake of saving a few bucks on a rental car? We just paid you over $7,000 for repair work. The service department blew any opportunity at our future business and we're a big Ford family. 2003 Azure Mach 1, 2021 Grabber Yellow Mach 1, and 2018 Ford Escape. We were considering trading in our vehicle at Shottenkirk but will be making the drive down to Woodstock to do business with Krause Family instead. Bunch of amateurs. More

Never had a bad experience with this dealership. Always very helpful and quick on getting me out . Always very helpful and quick on getting me out . More

Great service everytime! Jerry is tha man, he definitely needs raise! Everytime we call he makes sure to take care of Helicopter Express! The whole department is great! Th Jerry is tha man, he definitely needs raise! Everytime we call he makes sure to take care of Helicopter Express! The whole department is great! Thank you Mr. Jerry Adams More

Will definitely use Shottenkirk Ford Jasper again. We just took our Ford Bronco in for a repair that was warrantied under the power train and Scott was fantastic. Very professional and knowledgeable. We just took our Ford Bronco in for a repair that was warrantied under the power train and Scott was fantastic. Very professional and knowledgeable. He was great to work with and will most likely purchase our next Bronco from them. Highly recommend!!! More

Everything went fine. Just long wait but I know that it takes time. Could we get better chairs ? lol Just long wait but I know that it takes time. Could we get better chairs ? lol More