Shottenkirk Ford Jasper

Worst car buying experience We went to trade in our car for a used truck and were told that we were approved for the loan. A week went by and we called to see when we would be ge We went to trade in our car for a used truck and were told that we were approved for the loan. A week went by and we called to see when we would be getting our first bill, well we were informed they were still working on financing the truck. We checked our credit and they had ran our credit about 5 times. We continued to call for the next few days still nothing promised phone calls back and they never returned a 1 of them. Finally we just to the truck back to get our original car back, and they had enough nerve to ask us if we could wait another week. So fast forward to 2 months later, we have our original vehicle. We pulled our complete credit inquiries and we received 7 pages 20 hard inquiries from shottenkirk! We will NEVER do business here again. More

Great Tom, Mike, Brad did a great job. I visited the dealership over a span of two months looking for the right car. The staff was very patient and helpful. Tom, Mike, Brad did a great job. I visited the dealership over a span of two months looking for the right car. The staff was very patient and helpful. More

Great Experience! Very friendly dealership and Tom Nicholson is a professional and knowledgeable car dealer. He worked with my wife and I and found us the perfect car a Very friendly dealership and Tom Nicholson is a professional and knowledgeable car dealer. He worked with my wife and I and found us the perfect car at the perfect price. I look forward to buying my next Ford at Shottenkirk Ford. More

Best Car Buying Experience Ever While I have lived in many places and purchased many vehicles over the years, I have never experienced the level of professionalism, dedication and cu While I have lived in many places and purchased many vehicles over the years, I have never experienced the level of professionalism, dedication and customer dedication anywhere. From the moment you arrive to the moment you leave they treat you like family. I actually enjoyed it! Your best interest comes first with these folks. More

Excellent Service! Huge shout out to Bruce Mulkey. Bruce was very helpful to my wife and I in selecting our new 2016 Ford F-150! His Manager Mark Berrio was awesome Huge shout out to Bruce Mulkey. Bruce was very helpful to my wife and I in selecting our new 2016 Ford F-150! His Manager Mark Berrio was awesome getting the numbers right! We drove all the way from Acworth and were not disappointed in the level of service, pricing and overall experience! If you need a great deal and need great people to help you be sure to ask for Bruce and Mark! More

SAD SERVICE, LIES AND FAILURE TO COMPLETE ON TIME, I STATED THAT I WANTED MY CAR BY 3 PM, THEY DIDN'T EVEN START TO WORK ON IT UNTILL 3 PM, SAID THEY WERE BUSY, BUT I HAD AN APPOINTMENT. 2 ND TIME WAS I STATED THAT I WANTED MY CAR BY 3 PM, THEY DIDN'T EVEN START TO WORK ON IT UNTILL 3 PM, SAID THEY WERE BUSY, BUT I HAD AN APPOINTMENT. 2 ND TIME WAS SLOW BY 1 1/2 HRS. TODAY THEY CALLED TO SEE HOW HAPPY I WAS, WHEN THE WIFE SAID I WAS NOT HAPPY AT ALL, THEY HUNG UP QUICK, NO COURTESY, JUST SLAM. I HAVE NOT WORKED THE SALES DEPT. JUST THE SERVICE DEPT. NOT VERY PROFESSIONAL, WHEN YOU MAKE AN APPT, YOU EXPECT SERVICE, NOT EXCUSES. More

excellent deal on new to me truck Recently purchased my 2nd vehicle from Shottenkirk Ford and had a very easy pleasant experience. Got a great deal on a new to me 2012 Ram that was act Recently purchased my 2nd vehicle from Shottenkirk Ford and had a very easy pleasant experience. Got a great deal on a new to me 2012 Ram that was actually a Christmas present from my lovely bride. The price was almost to good to be true and Jason Lamar, Kip Bishop very were very professional in the buying process. Anyone looking for a new or new to you vehicle I suggest giving Shottenkirk a try. More

excellent service personnel Visited Shottenkirk Ford for regular maintenance service. Although did not have a Ford, they took excellent care of me and my vehicle, from walking in Visited Shottenkirk Ford for regular maintenance service. Although did not have a Ford, they took excellent care of me and my vehicle, from walking in the door and being greeted like I was at the Ritz down to the very friendly top notch "car lady" Meredith, the service manager. Janis was very helpful in making sure I didn't need anything during my visit. More

Service is poor I have used the Ford dealership in Jasper, GA several times in the past and was always provided with excellent customer service and they went above an I have used the Ford dealership in Jasper, GA several times in the past and was always provided with excellent customer service and they went above and beyond to meet our needs, since it was recently purchased by Shottenkirk, this is my first time back in the dealership. I have had a terrible experience with them this time. My car has been in the service department for three weeks to date and I have not received any communication, we have been promised calls to update us on the status and we have had to call them back every single time, only to be told something different every time. We have not been provided with up to date information, the price has consistently changed from one phone call to the next, even though this is covered by warranty. We are very disappointed with the customer service and work ethic of the service department at Shottenkirk Ford More