Shottenkirk Ford Jasper

I received a phone call from Jerry, our service advisor, after I submitted my initial feedback on the service. Jerry was very apologetic on behalf of the dealership about our poor service experience. We fee after I submitted my initial feedback on the service. Jerry was very apologetic on behalf of the dealership about our poor service experience. We feel bad about leaving a negative survey, but we were being honest about our experience. Our bill was over $5,800 and I paid over $1,300, while the warranty company paid the majority. Among all the work that was done, I had broken glass that needed to be replaced and I explained to Jerry that USAA would replace the broken window with generic glass at no charge to me under the auto policy. I took the truck to the dealership because I wanted OEM glass, but a generic glass was installed and I was charged $350 plus tax for it. There were other issues such as dirty/greasy interior (paid $29.95 for a car wash and interior cleaning), vehicle pulsating violently when stopping (paid $246.45 for rear brakes), sunroof sticking/not opening (was worked on), etc. I was expecting the dealership to reimburse the charges since I received generic glass instead of OEM glass, but that wasn’t offered as an option. Nice apology and good customer service from the Service Advisor, but poor service from the dealership and poor resolution of my concerns. My advice, check the vehicle as soon as its returned and before paying for the service, if they let you, to make sure you get what you agreed with the service advisor prior to paying for the work. More

Had a recall on my F-150. Taylor was great to explain the procedure and helped throughout the repair and made sure I was taken care of. THANKS Taylor. Very pleased with Taylor Taylor was great to explain the procedure and helped throughout the repair and made sure I was taken care of. THANKS Taylor. Very pleased with Taylor and Shottenkirk Ford. More

People are courteous and helpful . They keep you informed. They do the work in a timely manor. They keep you informed. They do the work in a timely manor. More

Gave estimate for repairs before appointment and all went as planned. The staff was very professional as planned. The staff was very professional More

Everything was great ! Very helpful! Took very great care of my mother in laws car! Very helpful! Took very great care of my mother in laws car! More

Great, straightforward experience. We love our new vehicle! It’s the 4th car our family has purchased from this dealership. We love our new vehicle! It’s the 4th car our family has purchased from this dealership. More

My experience was good with the staff of Shottenkirk Ford Jasper but the problem I originally brought it in for is not resolved. The engine still makes a lot of rattling sounds and my gas mileage has not ret Jasper but the problem I originally brought it in for is not resolved. The engine still makes a lot of rattling sounds and my gas mileage has not returned. If the loss of gas mileage was over a long period of time I could understand it needing a tune up which is what they told me; but the loss of gas mileage was over a few days. The problem is still persisting but after 3 visits back to service and the issue is not resolved; why bring it back? They obviously can not find the problem. I’m not saying I won’t go back to that dealership but waiting for some major issue to occur before bringing it back, Maybe then they will be able to find the problem. I am a service technician and collision tech. I know how hard it is to find issues but I never just feed a line to a customer just to get them out of my way. I continue until I find tue issues. Even if it takes more time than I’m being paid. More

The dealership is a little far from me but the service I got from Taylor was awesome. Started from the initial call just checking on the special tires needed for my F450, then fitting me in at short notice got from Taylor was awesome. Started from the initial call just checking on the special tires needed for my F450, then fitting me in at short notice to get them put on. It was truly a very good experience and the price for the tires were the cheapest around that I found. More

Great customer service with friendly staff. No hassles or long wait. Always easy to be seen. No hassles or long wait. Always easy to be seen. More

Taylor understood all of our concerns, made some small adjustments to our truck bed on his own that we asked for, and did extra research on tires for us. I think Taylor is a terrific addition to your ser adjustments to our truck bed on his own that we asked for, and did extra research on tires for us. I think Taylor is a terrific addition to your service team. More