Shottenkirk Ford Jasper

The Service Dept. deserves the commission for sales to my husband and I because they are the only reason I purchased another car from Shottenkirk. My garage fire de deserves the commission for sales to my husband and I because they are the only reason I purchased another car from Shottenkirk. My garage fire destroyed the new Escape 2020 I had bought from Shottenkirk so I went up there because the same year and model, Hybrid was available. I wanted the car and was in bit of an imposition but I argued the car needed new tires - this was in February - Mr. Effron told me the tires had 20,000 miles left on them. Now it is July and 5,000 miles later they had to be replaced - upon the advice of Shottenkirk when I came in for my free oil change. I was not told the spare key was not available until I was getting in my car. Then was told I would be sold the spare key for a discount. I paid $400.00 - no discount. I've emailed the General Mgr and 2 Sales Managers - nothing. I've purchased new and used from Shottenkirk over the years - but now I'm debating on switching. The only thing that makes me pause is I love the service department. The whole experience caused us to purchase our truck from another dealer and I am going to advise my friend who is in the market for a brand new diesel double tandem truck that she may want to rethink it. More

Vernon was easy to work with. The process was painless. Would definitely recommend friends and family when they are in the market. The process was painless. Would definitely recommend friends and family when they are in the market. More

It was nice experience. Randy was patient and attentive- really great! Love our new vehicle. Randy was patient and attentive- really great! Love our new vehicle. More

Great fast service woth friendly folks. Everything went well. I will use Shottenkirk Ford in Jasper again. Everything went well. I will use Shottenkirk Ford in Jasper again. More

Cannot say enough about this awesome crew of folks at Shottenkirk! Great experiences every time! Shottenkirk! Great experiences every time! More

Reviews about Shottenkirk are not exaggerated, I am very happy with my experience. The only issue is with the booking of the service, the national booking service did not provide correct details related to happy with my experience. The only issue is with the booking of the service, the national booking service did not provide correct details related to the service requirements, for my initial service consultation Shottenkirk needed extended time; but, the guys at Shottenkirk made up of the booking shortcomings and got me in right away. I moved recently too far from my previous dealer location, I'm very happy to have found Shottenkirk. Thanks Shottenkirk team for a great customer experience. More

very pleased with the service department they were friendly and helpful will definitely use again friendly and helpful will definitely use again More

Very helpful in trying to meet my needs and were not overbearing trying to make a sell. Price was fair and I would deal with them again overbearing trying to make a sell. Price was fair and I would deal with them again More

Great experience overall. Quick and efficient buying process. Definitely will recommend to friends and family. Quick and efficient buying process. Definitely will recommend to friends and family. More

We didn’t physically meet with Austin, just talked on the phone. For that interaction, he was great. Keith is the one that we actually met with and we thought very highly of him. We spent 5 hours at the deal phone. For that interaction, he was great. Keith is the one that we actually met with and we thought very highly of him. We spent 5 hours at the dealership with him and he was great the entire time ! He was a lot of help and we will definitely use him again!!! He even offered to help my husband reinstall all four car seats in the new vehicle’s. You don’t find many people like that !! More