Shottenkirk Ford Granbury

Wil Kilcup and Jeff Keeling were great at the used car lot! These guy were very professional, knowledgeable and friendly. I love my car! I will be recommending them to all my friends! Thank you Mike Brown Ford. These guy were very professional, knowledgeable and friendly. I love my car! I will be recommending them to all my friends! Thank you Mike Brown Ford. More

I really enyjoyed my expeirence at Mike Brown Ford! As soon as I came thru the doors at Mike Brown Ford I was greeted with friendliness and a hand shake by Paul. Seriously, you don't get that type of se As soon as I came thru the doors at Mike Brown Ford I was greeted with friendliness and a hand shake by Paul. Seriously, you don't get that type of service anymore starting out folks! Paul asked me "How could he help me and what type of vehicle are you looking for? Paul was no pushy salesman and was patient thru out my search for the truck I was looking for and was very knowledgeable of the different type trucks he was showing me. Fuel mileage, Engine size, towing limits, characteristics of the truck and wide array of features, etc... Not only was Paul helpful but the entire staff of sales people to Joe the finance manager were friendly and helped me with any questions I might have while I was there. I purchased a brand new 2016 Ford 150 XLT and it is by far the BEST TRUCK I have ever owned! When its time to get another truck I am going back to Mike Brown Ford in Granbury. Tx. More

Your Service Department I have always used this Service Dept and Kip is my guy...Always checks the car thoroughly & I'm always pleased with the work and with what he might r I have always used this Service Dept and Kip is my guy...Always checks the car thoroughly & I'm always pleased with the work and with what he might recommend to be sure the car is always in good condition. I could not be more pleased .... More

nothing but accommodating. I have to say I was a little hesitant to visit this dealership after a few reviews I read. However I am aware that you can't please everyone and know I have to say I was a little hesitant to visit this dealership after a few reviews I read. However I am aware that you can't please everyone and know most people won't praise good service but they will make sure everyone knows when something doesn't go right for them. I have to say that this dealership and its employees are nothing short of amazing. It's a small town dealer and they treat you like family. They went above and beyond assisting my wife and myself in getting us a new car. So kudos to you Mr. Brown for the staff you have hired. It's no wonder you have been in business for so long, you definitely earned another life long customer. More

"The Service is as bad as they say" New to area, used Don Davis Lincoln for years in Arlington, tx, so I know what the service should' be for a Lincoln dealership. Being the only Ford d New to area, used Don Davis Lincoln for years in Arlington, tx, so I know what the service should' be for a Lincoln dealership. Being the only Ford dealership in this area has created this monster. I would be ashamed if it had my name on it. My service tech went to lunch & the other two reps could not bother themselves to tell me the car was ready. After close to an hour, I went out to shop, saw my vehicle was not there, interrupted the conversation ongoing among the employees. That's when I found out it had been ready for some time & no one could be bothered to come into waiting room to tell me. Just terrible first impression, just terrible. More

Service department is TERRIBLE! manager Doyle Maynard is rude and I over heard verbal abuse his employees and use foul language during the entire visit, in person and while on the phone. Did NOT purchase.. rude and I over heard verbal abuse his employees and use foul language during the entire visit, in person and while on the phone. Did NOT purchase...will NOT purchase...will NOT be back and will NOT recommend! More

I went in November 2012 because my engine light and airbag light came on. After sitting in the waiting room for four hours, they tell me that I need to bring in my car the following week because they d airbag light came on. After sitting in the waiting room for four hours, they tell me that I need to bring in my car the following week because they didn't really get to look at it. So I bring it in the next Monday. I left with the information that I need to come back due to bad brakes, leaking exhaust, evap leak, throttle sensor, replacing the clockspring. I bring it back, don't have a car for a week, pay over a $1000 dollars to get it fixed (not including the brakes). I finally go to pick my car up, 15 miles down the road...the airbag light comes on. I take it back leave it for three days; I go pick it up three days later, yet again the airbag AND the engine light come back on. I take it back soon after, they keep my car for over a month. Finally tell me that the part they need isn't available and I should come get my car and they would call me Jan. 15 (when the part would be ready). They didn't call, I had to call them back, they tell me that they don't know when the part will be ready. Overall my experience has been horrible, when I FINALLY get my part, which I doubt will actually happen, I'm NEVER going back here. More

My wife and I have bought two vehicles from Mike Brown Ford. Both of the sales experiences were fabulous. We have had both vehicles service at Mike Brown also. I both the sales and service departments, Ford. Both of the sales experiences were fabulous. We have had both vehicles service at Mike Brown also. I both the sales and service departments, we were treated professional and with courtesy. We would recommend that everyone buy there cars from Mike Brown and have them serviced there too. They are great and the dealership is local and easy to get to. All of my future purchases will be from Mike Brown Ford. More

After waiting 24 hours with no one even looking at the car, I asked to speak to the service manager - in person. He explained that they work on vehicles on a first in basis regardless of the problem. He car, I asked to speak to the service manager - in person. He explained that they work on vehicles on a first in basis regardless of the problem. He told me that they have 13 mechanics on staff and that a 24 hours wait for looking at a car isn't bad. If I had a diesel, it could be two weeks. I asked why he didn't inform us at the outset that they wouldn't even look at the car until the next afternoon. All I got was a funny look. Apparently, they know don't know they have a service problem. So, what I learned is this. 1. Don't go to Mike Brown for if you expect quick service. 2. Certainly don't by a diesel here unless it is a spare truck. 3. Ignorance is bliss. 4. Just because a guy has a title as manager, doesn't mean he knows how to manage. 5. Good thing they don't manage the local ER, Granbury would be covered in headstones. 6. Go next door to Durant Toyota!! More