Shottenkirk Desert Lexus

When my Lexus was making a strange noise, my local dealer in las Vegas said there was nothing wrong. When I spoke to desert Lexus they told me exactly what the problem was. Took it back to my LV dealer, and in las Vegas said there was nothing wrong. When I spoke to desert Lexus they told me exactly what the problem was. Took it back to my LV dealer, and they had to agree and I got it fixed. More

I really like your web site...so many times all we do is xxxxx and complain about high prices, poor service, bad attitudes. Well, I found the greatest car dealer in the world! Lexus of the Desert has got to xxxxx and complain about high prices, poor service, bad attitudes. Well, I found the greatest car dealer in the world! Lexus of the Desert has got to be the best business model I have ever run across. I have personally purchased two cars from them and will never buy a car from any other dealer than Lexus of the Desert. They just seem to do everything right, and if there is ever a problem, they solve it immediately. Their personnel are all top level! I wish that those people that have not had a good experience with them, please consider that maybe i'ts them, and not the dealership! More

Desert Lexus is the Best. Friendly and efficient service. Complementary pastries, cookies, juice and sodas. I brought my car in for work and they gave me a brand new courtesy car with very low miles to drive Complementary pastries, cookies, juice and sodas. I brought my car in for work and they gave me a brand new courtesy car with very low miles to drive while mine was being fixed. George was the greatest! More

Desert Lexus is one of the best dealerships I have been to. The service and experience from Mr. George Glover is excellent. The sales knowledge from Mr. Marshall is tops as well. I have been using the se to. The service and experience from Mr. George Glover is excellent. The sales knowledge from Mr. Marshall is tops as well. I have been using the services of Mr. Glover for the past 10 years and continue to use his expertise. I have had 5 Lexus vehicles all the time being serviced by Lexus with great results. These service requests have no just been oil changes, there have been some major repairs that I have needed (Rats eating my wiring) that have not been the vehicle or Lexus fault. The prices have been within line of all dealerships. Their courtesy from drive up to drive out has been impeccable. I highly recommend this dealership and Mr. George Glover. More

This is by far the best dealership with whom I have had the pleasure to do business. I have owned over 50 cars over the past 30 years, multple Porsches, BMWs, Mercedes and these guys are simply the best. T the pleasure to do business. I have owned over 50 cars over the past 30 years, multple Porsches, BMWs, Mercedes and these guys are simply the best. They patiently spent time, arranged lengthy test drives and I am presently on my 2nd vehicle from Desert Lexus, a LS sedan. I counldn't be happier and that is saying alot.... Highest recommendation and i am a customer for life. Thanks Ed and Gabe for everything! More

I have had my Lexus cars repaired at Desert Lexus since 1996. My first Lexus was purchased out of area as there was no Lexus dealer in Palm Springs area in 1992. I subsequntly had major mechanical problem 1996. My first Lexus was purchased out of area as there was no Lexus dealer in Palm Springs area in 1992. I subsequntly had major mechanical problem and was towed to Desert Lexus. I subseqenly had all my repairs at Desert Lexus and future cars were purchased there. I have refered friends to this dealership and all have found service and sales were top notch. I would like to share my opinion! Ed S. Rancho Mirage,Ca More

Purchased a pre owned Toyota from Desert Lexus and after 8 months it developed a small coolant leak. Dealer picked up my vehicle after hours left a courtesy vehicle and took car in for repair. water pump wa 8 months it developed a small coolant leak. Dealer picked up my vehicle after hours left a courtesy vehicle and took car in for repair. water pump was replaced and oil changed all no charge. Dlr informed me it was under the "in house" warranty that they provide for the 1st year on all pre owned non lexus vehicles. This dealer is genuinely honorable taking care of something i had no idea was covered. THANK YOU Desert Lexus!! More

Last Spring, I discovered that this dealer charges more than double what other dealers do for larger routine services. I put this on a Customer Satisfaction Survey sent out from Desert Lexus after my last than double what other dealers do for larger routine services. I put this on a Customer Satisfaction Survey sent out from Desert Lexus after my last visit, which was a 105,000 mile service on an RX 400h. Today I went in for the next scheduled minor routine service. Today's service was not overpriced and this dealer is the most convenient. Further, it was to be paid by Toyota Motor Corp, based on my prior feedback on wildly varying service pricing from one dealer to another. While I was sitting across the desk from the service advisor today, he apparently reviewed on his computer my prior survey comments. Then I was told that Desert Lexus would no longer service my car because of my prior bad review of them. My car was already in the service area, but it was brought back to me; I was then scolded by the Service Manager, George Glover, and told that because my review was " nasty", that they were not going to do this service and that I should never come back. I was further told that the service advisor's salary is based on whether he gets satisfactory ratings. My comments were not even directed at the advisor, rather at the dealer. Apparently Desert Lexus does not appreciate constructive criticism and that such feedback is not the actual point of mailing customers their surveys. After my prior " nasty" review, which merely said that their major service pricing was very high and that I waited an hour for loaner car, Desert Lexus made no effort to contact me, until I was sandbagged at today's scheduled appointment. I have owned 6 Lexus and 4 Toyotas and never have I been treated so poorly. I left Desert Lexus today after being humiliated and without having my car serviced. It is reasonable to expect fair and competitive service prices and not to have my time wasted being turned away from scheduled appointments. Nor do I appreciate the public embarrassment--- all over an oil change. I recommend that you use any dealer other than Desert Lexus, and also that you comparison shop service pricing ahead of time. I have found Lexus of El Cajon and Lexus of Glendale to have the best service prices, and Lexus of Riverside to have the best purchase prices ( speak to a guy named Cory there). Sincerely, Lexus Lover More