Shottenkirk Desert Lexus

I tried to buy a new RX350 for my wife in May 2012. I told the salesman that I did not want to go into Orange County to buy as I now live here in Palm Desert but I wanted a good price. He offered that told the salesman that I did not want to go into Orange County to buy as I now live here in Palm Desert but I wanted a good price. He offered that car approx $1000-$2000 below the window sticker and would not quote a price beyond that. He kept telling me to "make an offer".... I then bought the car (over the phone) in Orange County for considerably less money without all the drama. I have told many friends about the poor experience and will continue to do so. More

Comfortable lounge and good service. However, I had to bring the car in three times in less than a month. The first time was routine 5000 mile service. A few days after the service I was informed that I bring the car in three times in less than a month. The first time was routine 5000 mile service. A few days after the service I was informed that I would have to bring the car in for a parts replacement recall. Several days after that appointment my engine light came on and wouldn't go off. I live an hour away from the dealer so this was a major inconvenience. The did agree that they would give me an extra maintenance service for free. More

Service consultant is very careful and explains everything that needs to be done. He is responsive to our needs. He is a joy to deal with. everything that needs to be done. He is responsive to our needs. He is a joy to deal with. More

Simply put .......desert Lexus is the most professional Simply put .......desert Lexus is the most professional dealership I have ever dealt with. I enjoyed every aspect of the transaction. They had my Simply put .......desert Lexus is the most professional dealership I have ever dealt with. I enjoyed every aspect of the transaction. They had my best interest in mind. I (my wife and in) really enjoy our 2012 RX 350. More

The sales force were very informative about all the different products and services, they helped me to understand all the different cars and SUV's in the line. No pressure was used to make me buy a new different products and services, they helped me to understand all the different cars and SUV's in the line. No pressure was used to make me buy a new or used vehicle. The staff is very profesional and friendly. It was a pleasant change from my past experiances with other dealers. I would highly recommend this dealership to all my friends and family especially the great Gabe marshall who was the oneperson that made up my mind to buy my new Lexus vehicle. More

I just recently leased my third Lexus RX, and it's the second one that I've gotten from Desert Lexus. From beginning to end, they made my leasing experience wonderful. I got an amazing car, and at a reall second one that I've gotten from Desert Lexus. From beginning to end, they made my leasing experience wonderful. I got an amazing car, and at a really great price. I would definitely recommend Desert Lexus to anyone looking to get a new Lexus. More

The most positive experience ever. Every employee demonstrated friendly attitudes toward every customer visiting the business today. You can tell they enjoyed working for this dealership and went out demonstrated friendly attitudes toward every customer visiting the business today. You can tell they enjoyed working for this dealership and went out of their way to make everyone feel at home. This dealership should be the training center for ALL car dealerships in Southern Calfornia. True professionals in every department. The work was performed on time, every detail of the work was explained and the vehicle was returned clean and ready to go. More

I needed the A/C in my used RX 300 worked on, and was was pleased with the service I recieved from Desert Lexus. Ruben Q. has a great attitude and though he was handling my project for another service repres pleased with the service I recieved from Desert Lexus. Ruben Q. has a great attitude and though he was handling my project for another service representative, who was off, he made my visit a real pleasure. They resolved my problem and loaned me a great Lexus Hybrid while my car was serviced. The work was done overnight, and when ready my car was cleaned and in great working condition. More

i just bought another Lexus becuase of the great service I continually receive. Desert Lexus always exceeds my expectations! Ruben always lets me know what I need and what may need to be done. Bottom line I I continually receive. Desert Lexus always exceeds my expectations! Ruben always lets me know what I need and what may need to be done. Bottom line I trust them and they keep my cars going. More

Prompt, efficient, friendly service staff - work done as per estimate in timely fashion. My association at Desert Lexus has been positive since we purchased our first car. per estimate in timely fashion. My association at Desert Lexus has been positive since we purchased our first car. More