Shottenkirk Desert Lexus

They promise to fix your car and then you hear nothing from them after you drive off the lot. After a month I called back and get rude compatible people that ask you to shut up if you want to hear where t from them after you drive off the lot. After a month I called back and get rude compatible people that ask you to shut up if you want to hear where the part is or do you want them to go on with their life. I have NEVER seen such rude people in my life. I certainly reccomend staying away from this dealership . More

Great service at the point of sale but steep drop off immediately afterwards. I put $15,000 down on a new $60,000 Lexus, my first Lexus, and had the transmission fail before even getting back home. Car h immediately afterwards. I put $15,000 down on a new $60,000 Lexus, my first Lexus, and had the transmission fail before even getting back home. Car has been in the shop nearly two weeks now and requires an entirely new transmission. This is a brand new car, defective from the get go. Not only is there no alternatives offered, I can't even get text or phone calls return on a consistent and timely basis. I get that it's a crazy situation, hey I'm the one that has to deal with the consequences, but would have expected far better communication AT A MINIMUM. Never again. More

I had a very enjoyable experience speaking with Kyle. He was extremely pleasant to deal with and very professional with bot his actions and demeanor. I will defanatly request him the next time I nee He was extremely pleasant to deal with and very professional with bot his actions and demeanor. I will defanatly request him the next time I need answers about your products. More

Best car buying experience of our lives. They made it easy and convenient. Very easy to work with. They made it easy and convenient. Very easy to work with. More

Thank you Kyle and Sigi it was an amazing buying experience. It was so quick and easy . Love my new car ❤️ experience. It was so quick and easy . Love my new car ❤️ More

Sleazy sales tactics, sleazy salespeople. .. Buyer beware if you plan to purchase a vehicle from Shottenkirk Desert Lexus. We found a used car online and were very interested in purchasing .. Buyer beware if you plan to purchase a vehicle from Shottenkirk Desert Lexus. We found a used car online and were very interested in purchasing it if it turned out as expected in person. On Sunday we stopped into the dealership and worked with Maggie who showed us the car and allowed us to take it for a test drive. We then went back inside and made an offer to purchase the car based on the Kelly Blue Book fair market value price. One of the managers, Sean, came over and began the negotiation process. When it looked like we weren’t going to be able to come to an agreement, the used car manager, Kyle, came over and instead of seeing what could be done to close the deal, proceeded to be rude and insulting. He was the definition of the sleazy used car salesman. We then left the dealership. The next morning I received a call from Maggie asking if we’d given any more thought to buying the car. We did like the car and said we would still be interested in the car for x amount of money. She said she would take the offer to the managers can call me back. Within a few minutes she called me back and said that “sounded fair”. I said great we’d be in this afternoon to sign the papers if the car would be ready. I also asked if I could put down a deposit to hold the car and was told “we don’t hold cars”. After another 45 minute drive to the dealership we met with Maggie. We saw the car detailed and were excited to sign the papers and drive it home. Instead, after about 30 minutes of filling out forms, Sean returned with a price that was more than what we presented the day before. I told him that we had an agreement based on our phone call and he replied he wouldn’t sell the car for that amount. I told him that was the amount we all agreed on over the phone and that was the whole reason we made the trip back. Realizing their deceptive business practices we stood up again prepared to leave. At that point Maggie asked if we would wait a minute and she would talk to another manager. Shortly afterwards Kyle retuned even more rude and unprofessional than before, and ultimately told us not only would he not sell the car to us at the price we agreed upon and furthermore we were no longer welcomed in the store. Not to worry as that will be the last time I will ever attempt to do business with them. As the old adage goes, fool me once, shame on you. Fool me twice shame on me. More

My wife and I stopped in just to look and price some things and we where greeted and helped by a gentleman name Kyle he was great. Not pushy but very knowledgeable. things and we where greeted and helped by a gentleman name Kyle he was great. Not pushy but very knowledgeable. More

I had a 7 o’clock appointment for servicing but decided it would be less hectic to drop the car off the day before. I dropped the car in the service entrance and was asked to go into the customer area and it would be less hectic to drop the car off the day before. I dropped the car in the service entrance and was asked to go into the customer area and wait for a service representative to write up the work invoice etc. after waiting for 30 minutes with other cars going in and out of the service bay area I began to pay attention to what was going on around me. After 50 minutes without anybody acknowledging my presence and being the last person in the customer service area I approach the service representatives. One service representative was packing up to leave when I approach them to complain about lack of service. He then left The area and the one remaining service representative stated the obvious that he was the only one there. No apologies for leaving me unattended for 50 minutes. I’ve never experienced such poor customer relations in decades of dealing with dozens of different dealers. One star rating reflects the courtesy that was shown by the girl I talked to on the phone setting up the appointment. Although she never told me that there was a $20 fee for a loaner car. I can’t comment on the quality of the actual repair work because I took my car and left. More

I have always gotten top of the line service. But I'm here in the office about to get an oil change on my car. I'm getting a rental until my car is ready, when they try to give me a filthy rental car. here in the office about to get an oil change on my car. I'm getting a rental until my car is ready, when they try to give me a filthy rental car. I cannot belive it. I am so disappointed..... I really hope this never happens again. More

Do not purchase from this dealership. Diego and Kyle are the worst. I purchased this car 35 days ago and they are not willing to replace this worn tire. the worst. I purchased this car 35 days ago and they are not willing to replace this worn tire. More