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Shottenkirk Chrysler Dodge Jeep Ram - Service Center

Canton, GA

4.3
219 Reviews

219 Reviews of Shottenkirk Chrysler Dodge Jeep Ram - Service Center

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September 01, 2023

Aaron and the team were very helpful in sharing different options with me and answering questions. More

by NATHAN.BUHL
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Aaron Miller, Mike Pennington
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Sep 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram responded

NATHAN.BUHL, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram in the future!

August 28, 2023

I actually pass a dealership to take my vehicle to Shottenkirk. That says a lot about the professionalism and welcoming feel you get when visiting the dealership. More

by Deidra.chisholm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Sims
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Sep 03, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram responded

Deidra.chisholm, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Deidra.chisholm!

August 26, 2023

I don't like how you have to surrender your vehicle for two weeks to have warranty work done More

by SCROSS94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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Aug 27, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 833-745-4554 at your convenience.

August 26, 2023

My appointment was for 7:40 on Thursday. I didn’t hear from the dealership until Friday afternoon around 3. They couldn’t find a problem. By the time I had cranked my car 3 times it had the More

by MHFARM4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Aug 27, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 833-745-4554 at your convenience.

August 26, 2023

First time Jeep owner so the jury is still out on vehicle quality, but man, the team was superb! To Bear, Rob, Bill and everyone in between, thank you for the great experience. More

by MSMITH290
Recommend Dealer
Yes
Employees Worked With
Don "Bear" Gatlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bear, Rob, Bill
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Aug 27, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram responded

MSMITH290, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram!

August 25, 2023

I walked in to get my car , no one at cashiers desk, i walked back to service writers and had to ask for my car. No one explained what they did(was Recall) and they weren't very friendly. I have never ha More

by RONHAWK62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don't know
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Aug 27, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 833-745-4554 at your convenience.

August 24, 2023

Was able to get a same day service appointment and no issues at all. IN and OUT More

by rashleybarron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Brackner
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Aug 27, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram responded

rashleybarron, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 17, 2023

Roberto was awesome. His customer service was excellent & very helpful. I got great service today. More

by cdtracing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto
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Aug 18, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram responded

cdtracing, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram !

August 13, 2023

Roberto’s customer service was amazing! I can tell he has years of experience in the auto industry and in dealing with the public. He was very helpful and please to deal with! More

by CALLY35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto
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August 11, 2023

Easy with appointment. Only thing there was only one service advisor that was extremely overwhelmed and could not give a copy of the services provided as he said that he h More

by COZZORT1153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott "DUCK" Williams
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