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Shottenkirk Chrysler Dodge Jeep Ram - Service Center

Canton, GA

4.3
216 Reviews

216 Reviews of Shottenkirk Chrysler Dodge Jeep Ram - Service Center

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June 12, 2018

Please Stay AWAY from this HASSLE Please, PLEASE....Save yourself the HASSLE and DIFFICULTY of doing business here. Took my 2018 RAM for basic services and everything turned into a DIS More

by TC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Booth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian xxx, Chris Klynman #BigGuyWithTheBeard
July 12, 2017

Poor Service Experience Express Lane Service? That's a joke. I took my 2016 RAM 2500 Laramie Longhorn to Shottenkirk Chrysler Dodge Jeep Ram in Canton on July 12th 2017 for a More

by Joey Heaton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Leonard
June 09, 2017

Terrible breach of trust - will never return. Took advantage of a free oil change. I should have learned my lesson the first time. First time they didn't tighten the xxxx lugs all the way an More

by xxxxthisplace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
someone in service
Jun 21, 2017 -

Shottenkirk Chrysler Dodge Jeep Ram responded

We sincerely apologize your first experience was not a pleasant one, and that your perception of your second visit was that your vehicle was abused in any way. We have learned that we need to make our clients more aware of our policies and procedures moving forward. Policies including, but not limited to requiring every vehicle to be test driven any time the wheels come off for any reason to ensure everything has been tightened down accordingly. We understand that if this procedure isn't explained ahead of time that it might leave room for question. That being said, we respect your decision not to return again in the future. Best Regards, David Booth, General Manager

April 29, 2017

Excellent Just had my truck serviced. The team at xxxxtenkirk provides excellent customer service. I find this to be the case each and every time I come in. More

by Hank123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
January 31, 2017

Terrible x3 This is a review about their service dept. I will not use them again. It is a waste of time to bring your under warranty vehicle here for repairs. More

by Chad
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department
Feb 10, 2017 -

Chad responded

I have received a personal response from management and it would seem that the new manager is taking my concerns extremely seriously. I believe this to be a step in the right direction. I sincerely hope his goals of turning the dealership around are realized. I look forward to writing a more positive review in the future. I appreciate the quick and sincere response.

December 05, 2016

Excellent Experience Our experience was excellent. Our sales man was Jarod, he was awesome!! He was very friendly and answered all our questions with a smile. He made sure More

by Jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarod Howell
Dec 06, 2016 -

Shottenkirk Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to review Jarod. We are so glad you chose us to help with your automotive needs. We look forward to seeing you in the future with any of your automotive needs. Best regards, David Booth General Manager Shottenkirk Chrysler Dodge Jeep Ram

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