Shottenkirk Chrysler Dodge Jeep Ram - Service Center

Always polite , any questions are always answered either Always polite , any questions are always answered either at the time or sometimes the vehicle has to be check out for the proper answer. I have al Always polite , any questions are always answered either at the time or sometimes the vehicle has to be check out for the proper answer. I have always been notified before any work is done & always kept up to date with the progress. Andrew has been great, very professional & personal. Shottenkirk keeps my vehicles running & reliable, great mechanics. More

Shottenkirk is my go to place to work on my Jeep. Steven Thorpe is an outstanding advisor. Repairs are fast and accurate. I’ll be going back to Shottenkirk in the future if needed. Thanks again!!! Thorpe is an outstanding advisor. Repairs are fast and accurate. I’ll be going back to Shottenkirk in the future if needed. Thanks again!!! More

Great service & friendly staff took the time to socialize a little bit while I waited for an oil change. A special thanks to salesman Micky Mouse & service advisor Casey Yawn for making my stay more than jus a little bit while I waited for an oil change. A special thanks to salesman Micky Mouse & service advisor Casey Yawn for making my stay more than just a trip to the shop. More

These folks are the best! Casey was our service writer and she was so knowledgeable and professional. The environment is clean and they have a place for kids 🙂.... Thanks Shottenkirk # customer f and she was so knowledgeable and professional. The environment is clean and they have a place for kids 🙂.... Thanks Shottenkirk # customer for life ! More

Great service!! Steve is the best!! He handle all of my needs efficiently and kept me up to date on the progress. I had an enjoyable experience!!! needs efficiently and kept me up to date on the progress. I had an enjoyable experience!!! More

Slowest Service Department on the face of the planet The Service Department at Shottenkirk is the slowest and has the most nonchalant attitude towards their customers I ever had the displeasure of dealin The Service Department at Shottenkirk is the slowest and has the most nonchalant attitude towards their customers I ever had the displeasure of dealing with. Just a standard Oil Change with me sitting in the waiting room takes over 3 1/2 Hours. On several occasions I have made an appointment for the the first available slot for the day.on (2) Two Separate occasions I have left my truck at the dealership the first time for 8 hours and the second time for 10 hours and the service department never even got around to bringing it inside and attempting to determine the problems with the Air Ride system. More

xxxx poor after sales service Bought a 2017 Dodge Caravan in DEC 2018 During the financial reviews, was being pressured hard to purchase their extended warranties, despite telli Bought a 2017 Dodge Caravan in DEC 2018 During the financial reviews, was being pressured hard to purchase their extended warranties, despite telling them several times "NO". Finally, had to get up to walk out to get the guy to stop. Then, after being told I had key one of two, they couldn't find key two. Took a month to finally get a second key. After, several call attempts, which were unsuccessful mainly because the automated system just keeps forwarding you to either another menu or someone's voicemail, I went back. I was told by my salesperson, that he had made a mistake about there being a second key, but since he had said it they would order a second key for me. He then added it would have to come out of his pay. Guess he thought I'd feel sorry for him and say never mind. So, a week later, I go back and still no key is ready. Salesperson and I go back to parts, where I find out they actually stock the keys, but they just need to program it. So, they tell to come back tomorrow. I do, but key still not ready because they have to have my key to program it. WTH? Could they not have mentioned this before? So, my take is, they thought I'd just give up. So, now I have to sit around in their showroom for about an hour waiting. Then, just yesterday, my 2013 Dodge Dart won't shift out of drive and my daughter can't get the key out and she's stranded. So, I stop by their service dept to ask if they know what might have caused this and what I could do to get the car running again. I'm told I'll have to have it towed there. OK, so I do. Then I receive a text from them saying they can't work on the car until I approve a diagnostic fee. Why would they not tell me this before I had it towed there? I'd have found a much closer mechanic. Besides, as I told them, the tow truck mechanic had already found the problem and did a temporary fix to get the car drivable again. All in all, this dealership is just a bunch of sheisters. After the sale, they could care less about you. Bought my last vehicle from these guys and I'll find another service dept in the future. More

Please Stay AWAY from this HASSLE Please, PLEASE....Save yourself the HASSLE and DIFFICULTY of doing business here. Took my 2018 RAM for basic services and everything turned into a DIS Please, PLEASE....Save yourself the HASSLE and DIFFICULTY of doing business here. Took my 2018 RAM for basic services and everything turned into a DISASTER. The Service Manager told us they would "refund the money we paid, because no one should have to go through what we went through"....but of course, They DID NOT refund a single penny. Could go into detail about what happened, but it's too ridiculous to believe, Just STAY AWAY. Do the service yourself or get a Gas Station. The GM of the dealership said his maintenance techs are not Chrysler Certified and he didn't see the need!! Enough said on that.....it's an $80k vehicle. More

Poor Service Experience Express Lane Service? That's a joke. I took my 2016 RAM 2500 Laramie Longhorn to Shottenkirk Chrysler Dodge Jeep Ram in Canton on July 12th 2017 for a Express Lane Service? That's a joke. I took my 2016 RAM 2500 Laramie Longhorn to Shottenkirk Chrysler Dodge Jeep Ram in Canton on July 12th 2017 for an oil change and a tire rotation. I was promptly greeted by Leonard who informed me that it may take around an hour, maybe a little more, to service my truck. Being that I was already there and really didn't feel like having to come back, I reluctantly decided to wait in their customer lounge. After answering a few work emails, I had realized that about 45 minutes had already passed and my truck was still in the service bay. I asked Leonard how much longer it was going to take since it hadn't moved, and I was told not "too" much longer. To make a long story short, it took roughly 2 1/2 hours to change my oil and rotate my tires. On my drive home, I also noticed that my DEF had been refilled (it was 3/4 full). After looking at the invoice, I noticed that I was charged $10.50 to refill the DEF that I never authorized or asked to be refilled. I have bought 3 new vehicles from that dealership in the past 5 years (2 were under Cherokee CJD), but my latest being about a year ago. I prepaid for a few oil changes, so I'm really stuck between using them or telling them to shove them. I can get past the wait time, as they have never surprised me with their speed. However, charging me for a service that I did not ask for and sneaking it on to my bill was the relationship killer. I will never deal with this dealership again and I hope you'll think twice about it as well. More