Shottenkirk Chrysler Dodge Jeep Ram - Service Center

Service was great, waiting area was clean and comfortable and best of all they did not try to sell services that I did not need! and best of all they did not try to sell services that I did not need! More

I am happy with the service I received. I brought my car in first thing in the morning and was helped right away. I received a diagnostic call that same day and was told my car would be ready the next day, in first thing in the morning and was helped right away. I received a diagnostic call that same day and was told my car would be ready the next day, which it was. Great service, very prompt and easy. More

great experience Andrew in the service area was helpful. The service area was clean and inviting. The wait time was about what I expected. All my questions were answ Andrew in the service area was helpful. The service area was clean and inviting. The wait time was about what I expected. All my questions were answered. More

Always polite , any questions are always answered either Always polite , any questions are always answered either at the time or sometimes the vehicle has to be check out for the proper answer. I have al Always polite , any questions are always answered either at the time or sometimes the vehicle has to be check out for the proper answer. I have always been notified before any work is done & always kept up to date with the progress. Andrew has been great, very professional & personal. Shottenkirk keeps my vehicles running & reliable, great mechanics. More

Shottenkirk is my go to place to work on my Jeep. Steven Thorpe is an outstanding advisor. Repairs are fast and accurate. I’ll be going back to Shottenkirk in the future if needed. Thanks again!!! Thorpe is an outstanding advisor. Repairs are fast and accurate. I’ll be going back to Shottenkirk in the future if needed. Thanks again!!! More

Great service & friendly staff took the time to socialize a little bit while I waited for an oil change. A special thanks to salesman Micky Mouse & service advisor Casey Yawn for making my stay more than jus a little bit while I waited for an oil change. A special thanks to salesman Micky Mouse & service advisor Casey Yawn for making my stay more than just a trip to the shop. More

These folks are the best! Casey was our service writer and she was so knowledgeable and professional. The environment is clean and they have a place for kids 🙂.... Thanks Shottenkirk # customer f and she was so knowledgeable and professional. The environment is clean and they have a place for kids 🙂.... Thanks Shottenkirk # customer for life ! More

Great service!! Steve is the best!! He handle all of my needs efficiently and kept me up to date on the progress. I had an enjoyable experience!!! needs efficiently and kept me up to date on the progress. I had an enjoyable experience!!! More

Slowest Service Department on the face of the planet The Service Department at Shottenkirk is the slowest and has the most nonchalant attitude towards their customers I ever had the displeasure of dealin The Service Department at Shottenkirk is the slowest and has the most nonchalant attitude towards their customers I ever had the displeasure of dealing with. Just a standard Oil Change with me sitting in the waiting room takes over 3 1/2 Hours. On several occasions I have made an appointment for the the first available slot for the day.on (2) Two Separate occasions I have left my truck at the dealership the first time for 8 hours and the second time for 10 hours and the service department never even got around to bringing it inside and attempting to determine the problems with the Air Ride system. More

xxxx poor after sales service Bought a 2017 Dodge Caravan in DEC 2018 During the financial reviews, was being pressured hard to purchase their extended warranties, despite telli Bought a 2017 Dodge Caravan in DEC 2018 During the financial reviews, was being pressured hard to purchase their extended warranties, despite telling them several times "NO". Finally, had to get up to walk out to get the guy to stop. Then, after being told I had key one of two, they couldn't find key two. Took a month to finally get a second key. After, several call attempts, which were unsuccessful mainly because the automated system just keeps forwarding you to either another menu or someone's voicemail, I went back. I was told by my salesperson, that he had made a mistake about there being a second key, but since he had said it they would order a second key for me. He then added it would have to come out of his pay. Guess he thought I'd feel sorry for him and say never mind. So, a week later, I go back and still no key is ready. Salesperson and I go back to parts, where I find out they actually stock the keys, but they just need to program it. So, they tell to come back tomorrow. I do, but key still not ready because they have to have my key to program it. WTH? Could they not have mentioned this before? So, my take is, they thought I'd just give up. So, now I have to sit around in their showroom for about an hour waiting. Then, just yesterday, my 2013 Dodge Dart won't shift out of drive and my daughter can't get the key out and she's stranded. So, I stop by their service dept to ask if they know what might have caused this and what I could do to get the car running again. I'm told I'll have to have it towed there. OK, so I do. Then I receive a text from them saying they can't work on the car until I approve a diagnostic fee. Why would they not tell me this before I had it towed there? I'd have found a much closer mechanic. Besides, as I told them, the tow truck mechanic had already found the problem and did a temporary fix to get the car drivable again. All in all, this dealership is just a bunch of sheisters. After the sale, they could care less about you. Bought my last vehicle from these guys and I'll find another service dept in the future. More