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Shottenkirk Chrysler Dodge Jeep Ram - Service Center
Canton, GA
216 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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216 Reviews of Shottenkirk Chrysler Dodge Jeep Ram - Service Center
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September 23, 2023
Brought it in for a recall and they found an electrical issue both concerning the airbag. Technician destroyed the console getting to the electrical, and I had to point it out after I received the vehi issue both concerning the airbag. Technician destroyed the console getting to the electrical, and I had to point it out after I received the vehicle back. Admittedly, they did give me a new dash, but I'm going to put it in myself. Little bit of frustration on too that no one let me know when it had come in. The actual electrical issue was not repaired correctly. The problem is on a TSB for the 2005 Magnum that a new connector was recommended, as the wiring was just a little short, and adjusting the wheel could pull them loose. When replacing the connector, the technician wired it in as close to the main harness as possible, defeating the entire purpose of the repair. I'm going to have to fix it myself, as well. Seems I'm not the only person to feel the way I do, as while I was waiting at the parts desk for my console replacement, individuals working in the parts area where chatting about how bad the technicians really were. More
by Witt
Verified CustomerEmployees Worked With
Parts and Maintenance
September 21, 2023
Very nice dealership I bought already and couple of cars over that never have a problem also the service department and the sales department a very nice over that never have a problem also the service department and the sales department a very nice More
by Don
Employees Worked With
September 20, 2023
The service department is absolutely horrible! If I wasn't forced to have oil changes and tire rotations done at their facility (due to the "PLAN" you must purchase when buying a new vehicle from If I wasn't forced to have oil changes and tire rotations done at their facility (due to the "PLAN" you must purchase when buying a new vehicle from Shottenkirk) I would take it to another facility. No care is taken for the customer and the last visit for my Ram took over 2 hours because they "forgot" to put it in the service bay. I could elaborate on the excuses however, it's ALWAYS excuses when dealing with the service department. Final thought: managers and even the Owner don't return phone calls when you have a concern or complaint. More
by toniwhitton
Employees Worked With
Service Advisor
August 28, 2023
I actually pass a dealership to take my vehicle to Shottenkirk. That says a lot about the professionalism and welcoming feel you get when visiting the dealership. Shottenkirk. That says a lot about the professionalism and welcoming feel you get when visiting the dealership. More
by Deidra.chisholm
Employees Worked With
Cory Sims
