Shottenkirk Chrysler Dodge Jeep Ram - Service Center

Service was completed in a timely fashion and Steve, the Service Rep kept me apprised of the progress along the way. Service Rep kept me apprised of the progress along the way. More

STAY FAR AWAY. Worst excuse of customer service ever. Absolutely NO regard for their customers once they get that sale and lock you into a service plan. No consideration about their inconveniences what s Absolutely NO regard for their customers once they get that sale and lock you into a service plan. No consideration about their inconveniences what so ever. I bought a brand new 2020 Ram last year, got all the packages that included service, dent repairs, oil changes etc. and pay for it every month… EVERY time I walk into that place for service I’m waiting at least 30 minutes in line to even be acknowledged and checked in. This is the 3rd time, THIRD TIME, that they had me make an appointment for a drop off service first thing in the morning only to be called LATER THAT AFTERNOON saying “oh, that guy is not here today.” THEN WHY DID YOU MAKE THE APPOINTMENT?! The first time the guy was on vacation and they didn’t know it, never got a call back to reschedule, finally got another appointment for a month later only to be told he wasn’t there again and that I had to come back. Today, I arrived on time for my SCHEDULED BY THEM appointment, Steven Thorp, a service adviser, looked me in the eyes and told me he was there today because I had expressed my prior experience with them and wanted to make sure I wasn’t wasting my time again. (Mind you he was the same guy who incorrectly scheduled me the first time) This was at 8am, My husband got a voicemail from a Brett at 2pm saying “oh the dent guy is not in on Monday’s so your vehicle cannot get done until Friday!!” THEN WHY DID YOU EVEN SCHEDULE ME?!?!?! Brett checked me in, saw me struggling to unload 2 child car seats, I had to get a ride to a rental car place because for some reason they don’t even offer loaner vehicles while your car is being repaired anymore, and I had to drop my kids off and get to work. Enterprise isn’t even allowed to come on their property to pick you up anymore due to some falling out with shottenkirk too! (Learned that the hard way) I told them I was late to work because they couldn’t figure out where their shuttle guy was, and an hour later ALL OF THEM still had the audacity to not even let me know BEFORE I LEFT MY ONLY VEHICLE IN THEIR HANDS that they couldn’t do it. Bunch of nonsense, they don’t know what they are doing!! THREE TIMES of being late to work, finding childcare, rearranging schedules, and spending MY OWN MONEY on a rental car in order to be able to function, only to be disappointed. Time wasted and extra money gone once again. Talk about frustrated, I can’t even to begin how furious I am. I wish we would've never bought our truck from #shottenkirkdodge the worst. Oh, and currently still “waiting” on a callback from a manager after being transferred around 12 times on the phone because no one ever picks it up. Good Luck, after this I will no longer be using them and word travels fast… More

That is why I have Purchase two vehicles. The service is excellent and the service is great. excellent and the service is great. More

Great dealership and people! Takes me about an hour to get there with a dealership 10 minutes away from my house. Worth to drive to ensure service is done correctly. They also have great respect and cama get there with a dealership 10 minutes away from my house. Worth to drive to ensure service is done correctly. They also have great respect and camaraderie with their customers. Have never had a single complaint with their sales or service department. More

Love this dealership and their service department is top notch. I would highly recommend them! notch. I would highly recommend them! More

Service staff was extremely helpful with selecting leveling kit compatible with model. Very nice dealership leveling kit compatible with model. Very nice dealership More

My Service Advisor Steve.was outstanding, helpful, polite, accommodating. Service performed was good. I would recommend the dealership. polite, accommodating. Service performed was good. I would recommend the dealership. More

Shottenkirk service Team,September 2 2021Was my first Shottenkirk service Team, September 2 2021 Was my first visit to Shottenkirk for a oil change in my 2018 Jeep. I called ahead & talked with R Shottenkirk service Team, September 2 2021 Was my first visit to Shottenkirk for a oil change in my 2018 Jeep. I called ahead & talked with Ryan about getting an appointment at 2pm. Ryan assure me I didn't need appointment. It was 4:30 before I was able to get there. The bays were all full & place was packed people getting ready for jeepfest. I was Meet as soon as I pulled in the lot at my Jeep, then in walked in the service office. Ryan Welcomed me in saying I spoke with you Eric on the phone correct? Ryan handled everything then can found me to sign as I socialized in the waiting room with Jeep fest customer. 1hr 15min Ryan called me my as I was shopping for Jeep Mats telling me my Jeep was ready to go. Thank you all for the excellent experience! More

Just got an oil change. Everything good except price 84 bucks after 10% military discount. It was full synthetic. But that's high. Especially when you buy bulk oils and probably cost chrysler a buck a qua bucks after 10% military discount. It was full synthetic. But that's high. Especially when you buy bulk oils and probably cost chrysler a buck a quart. More

Great team. Bought last three cars here. And they've done all the service on those cars. All without any problems. done all the service on those cars. All without any problems. More