Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Stephanie was AWESOME! ! We could not find my car and she went and found it for me and it was not washed and she took it herself to wash it. Great experience! ! We could not find my car and she went and found it for me and it was not washed and she took it herself to wash it. Great experience! More

Every time I come here they are so helpful and nice. I know they will take good care of my car and are always accommodating. I know they will take good care of my car and are always accommodating. More

The very simple version is Paul Aceto, took my call after McKinney released my wrangler to me (3rd time) in unsafe condition and then brushed me off after I reported it. I appreciated Paul as an advisor when McKinney released my wrangler to me (3rd time) in unsafe condition and then brushed me off after I reported it. I appreciated Paul as an advisor when he was at McKinney because he was incredible there. After my last service there on 7/16/24 the death wobble progressively returned, like BAD, BAD! I distraught after calling McKinney and essentially brushed off. I called you guys in Prosper 🤞🏻 Paul had not left for the day. Whoever answered flagged him down and I burst into tears on the phone! (You can even ask him) he was able to get me in 8/5/25 and provide a loaner. (We only have one car) Our vehicle is still under manufacture warranty with less than 20,000 miles AND the steering damper was replaced in 11/2023. SO; it was identified, via Paul and the Prosper team, new Track Bar / Drag Link at gear box / another new Steering Damper. I know my message is long but it really does not do my experience with Prosper Service and specifically Paul justice. We cannot thank you and the entire crew enough! I AM working on a public review that is concise! More

Fast, quick, and stress free. Great customer service. I never once had to call up there and see what was the status of my vehicle. Great customer service. I never once had to call up there and see what was the status of my vehicle. More

Found the perfect car for my son deal was easy and the process was very fast and simple. Will be back. process was very fast and simple. Will be back. More

Cody was great. They diagnosed the problem, got me fixed up and on my way in a timely matter. They diagnosed the problem, got me fixed up and on my way in a timely matter. More

Very slow, unprofessionalism in handling customers. Took a week to find a small issue. Frustrated.. Took a week to find a small issue. Frustrated.. More

Jordyn is amazing and does an excellent job. But any dealership run by a knucklehead asking people to go get cash or a cashier check to pay their bill no longer gets my business. And on top of t But any dealership run by a knucklehead asking people to go get cash or a cashier check to pay their bill no longer gets my business. And on top of that doesn’t keep change on hand for cash payments. I am a long time prosper resident and a long time customer of McKinney dodge. I have been trying to business here in prosper, but will be returning to McKinney. More

Excellent service as always! We could not be more pleased at how we are treated when we bring our cars in for service! Thank you very much and we are customers for life! Great se We could not be more pleased at how we are treated when we bring our cars in for service! Thank you very much and we are customers for life! Great service department all the way around. More

Love this guys, especially my service advisor. She is the best. I will definitely take my car for anything. Keep the good work. She is the best. I will definitely take my car for anything. Keep the good work. More