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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.4
1,062 Reviews

1,062 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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December 28, 2022

Very friendly service made sure my car was ready and good shape to drive home More

by Brydant28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Jan 03, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

December 20, 2022

The dealership is close to home. Every one is helpful friendly and go out of their way to make you feel satisfied More

by Jcondosr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtland Owens
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Dec 23, 2022 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

Dec 23, 2022 -

Jcondosr responded

The reason for the visit was because the

Dec 23, 2022 -

Jcondosr responded

The reason for the visit was the temperature gauge wasn’t working & the engine light came on. Service assessed the situation as a thermostat not working. It took a couple for the parts to come in & tech worked hard to fix the problem. Austin Scott kept me apprised of every step of the situation. & it was a pleasure to work with him & the department. Thanks

December 19, 2022

Great dealership always courteous, professional, and very friendly. I would recommend this dealership to anyone. More

by donaldsonantonio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtland Owens
Report | Print
Dec 22, 2022 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for taking the time to submit this awesome feedback. Hearing that you received excellent service from one of our sales team members is always encouraging and reassures us of our commitment to our customers. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

December 09, 2022

Great service experience! !! Quick, knowledgeable, fair price, personable experience!! Ask for Jeff he’s fantastic! More

by Cheramiec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
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Dec 13, 2022 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

December 09, 2022

Service was great. They got me in and out quickly. Answered all my question, and I did not have to go loking for them. More

by Loco207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin, sevice
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Dec 13, 2022 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Shottenkirk Prosper Chrysler Dodge Jeep Ram special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

December 02, 2022

They took care of the issue with my 2018 Ram Ecodiesel. I was appreciative the dealership was not aggressive about additional maintenance. More

by Thunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loren
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Dec 07, 2022 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

November 26, 2022

Quick and friendly people Fast work clean place to sit and wait for work to get done More

by Froggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna , Courtland Owens
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Nov 30, 2022 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

November 10, 2022

I should have looked at the reviews before I purchased my vehicle but anyway, Kevin English is the reason why I gave a 10 to the service dept (Wish I could have given him 20). He listened to my problems and More

by Unhappy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtland Owens
Report | Print
Nov 16, 2022 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

Nov 17, 2022 -

Unhappy Customer responded

There is no reason for me to call, I have spoken to everyone, and not a single person has done anything to assist me with any of my concerns. I’ve emailed the GM, talked to his Executive Managers, still nothing. I don’t believe what I was asking for was out of the norm, I just wanted my concerns addressed. I was told by your executive manager that I have a vehicle that was in the chip shortage so all the features will not work on the vehicle. I am not blaming this dealership for the chip shortage, but this is a dodge vehicle your dealership is selling. My advice to you next time is when someone purchases a vehicle from Shottenkirk Prosper Chrysler Dodge Jeep Ram, inform the customer to go through every and all features listed on the window sticker of that particular vehicle (which should take about 3 or more days) before final purchase. That way the customer will be satisfied with their vehicle. I love my vehicle just missing the bells and whistles that should have come with it.

November 09, 2022

Excellent customer service in service and sales. Very knowledgeable is all area of their products. More

by gogerl888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtland Owens
Report | Print
Nov 15, 2022 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

November 08, 2022

The dealership did an outstanding job. My maintenance rep was thoughtful, courteous and professional. He delivered when promised. More

by Walter.j.jones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin. English
Report | Print
Nov 14, 2022 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for this amazing review, Walter! We really appreciate your business. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

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