Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Austin was extremely helpful and worked hard to help us. He documented our issues for the extended warranty company to ensure everything would be fixed He documented our issues for the extended warranty company to ensure everything would be fixed More

Great service advisor and communications on service status. Will be coming back for sure to get my car serviced here. status. Will be coming back for sure to get my car serviced here. More

Timely, customer-oriented and overall excellent experience. Jeff Kingsley was responsive to my vehicle needs and provided exceptional leadership to the tech involved in my repair. experience. Jeff Kingsley was responsive to my vehicle needs and provided exceptional leadership to the tech involved in my repair. More

Great customer service. Ensuring customer concerns is their primary focus to get done. Asking the customer what was important to them. Basically, looking out for the best in Ensuring customer concerns is their primary focus to get done. Asking the customer what was important to them. Basically, looking out for the best interest of the customer. First time customer and had a great experience. More

I really thought Robert made my wife and I feel very important and made our experience feel second to none and he made it seem pleasing to take care of us . important and made our experience feel second to none and he made it seem pleasing to take care of us . More

Outstanding fast well done polite friendly. I’m Glad I bought my truck from y’all.!!!! I’m Glad I bought my truck from y’all.!!!! More

2 1/2 weeks! That’s how long I have waited for 2 rear shocks to come in for warranty work. Yup, less than 17k miles and both rear shocks leak. Seems simple enou That’s how long I have waited for 2 rear shocks to come in for warranty work. Yup, less than 17k miles and both rear shocks leak. Seems simple enough but guess there is a shortage. Also one of the brake assembly need rebuild or something. Told its safe to drive. Absolutely it is, but for this long? My rear tires are now wearing funny, kinda wavy. I was told I probably need…shocks! Now after this long I finally call another dealership, this one in Denton. Give the parts guy my VIN and what I need, his response…. I can have those same day. What?! Or he could order on the lowest possible urgency and still have in 5 days. But that’s impossible! Prosper has had me waiting over 2 weeks! If you simply need oil change, this place is great. For a repair, I’d look elsewhere. More

All I can say is hunter is very good at listening to what you need and what the problems are. There's one Tech that works there. It's name is Eric. It's very friendly and trash real hard to make sure everyth you need and what the problems are. There's one Tech that works there. It's name is Eric. It's very friendly and trash real hard to make sure everything is the way you like it or the way you need or what to fix. More

I had felt that Glenn Polk dealership would take care of a problem with my Ram 1500. After sending me to customer care with no other help. I was informed that C/C was more than willing to help, great I thou a problem with my Ram 1500. After sending me to customer care with no other help. I was informed that C/C was more than willing to help, great I thought. Silly me G.P wanted $1100.00. C/C explained G.P was a privately owned dealership, and could do what they wanted. Enter Shottenkirk CDJR, yes we'll take care of you. Parts were ordered, call was made to drop off truck in the pm. Truck was ready and perfect the next afternoon. Great job. More