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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.4
1,062 Reviews

1,062 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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June 16, 2023

Robert Austin Scott went above and beyond to help us. He was polite, respectful, and prompt. This type of service will keep us coming back! More

by squirecompton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Austin Scott
Jun 22, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

June 16, 2023

My truck came back with small round paint chip dents which look like they were touched up or covered up! I just had it at shop for work previously so I know they weren't there before. Plus I wash my v More

by ericymun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Austin Scott
Jun 21, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Eric, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

June 16, 2023

My advise or was amazing. He took time to explain everything in detail giving me a sound piece of mind. More

by gregsreed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grady
Jun 22, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for taking the time to write about your experience with us, Greg! At Shottenkirk Prosper Chrysler Dodge Jeep Ram, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy our team was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

June 14, 2023

“I recently got my vehicle serviced and I was very impressed with the service. The staff was friendly and knowledgeable and they got me in and out quickly. Ken was there to help and address my issues More

by ysantosh9225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff, Kingsley
Jun 20, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

June 14, 2023

They never answer their phone when you call the service line. Sooo frustrating. I had an appt on Friday morning. They didn’t even look at the vehicle until Saturday afternoon. What’s the point of an appoin More

by crystal.dobbs17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordyn
Jun 18, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

We acknowledge your review and are currently looking into the events you’ve detailed.

June 13, 2023

Between the service and the communication, this dealership really is the best. I’ve been all over the metroplex and really found nothing better. More

by caj2805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
Jun 16, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

June 13, 2023

I want to express my appreciation to the car repair service team. Their exceptional expertise and professionalism saved the day for my Jeep. Thanks to Jeff for reliable service and attention to detail More

by patriciapbn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Jun 16, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership. Take care and have a great day. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

June 13, 2023

Easy to get my vehicle in and my advisor was of great help. There was no sales pressure. More

by cshiner21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Jun 16, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

June 12, 2023

Austin was great to work with. Took care of my daughters Jeep quickly and correctly! More

by gauntt09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Jun 15, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

It’s great to know that Austin provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

June 11, 2023

Two months to get a part on a recently purchased vehicle? ?? And no communication from the service advisor until we got the GM involved. Ridiculous… More

by randy.cremar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Jun 13, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

We appreciate you taking the time to share your experience. This information was passed along to the manager and we will take steps to ensure this doesn’t happen again. We hope we can earn your business back in the future. Thank you for your feedback. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

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