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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.3
1,059 Reviews

1,059 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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July 01, 2023

Took 3 hours for an oil change, and I had to return to the shop because the technician didn't reset the "oil life" percentage indicator. More

by dakirkwood7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Jul 05, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

It is apparent that your oil change service wasn’t carried out in a satisfactory manner. We hope to always provide a positive experience, and it appears your time spent with us does not reflect that value. Thank you for letting us know so we can make the necessary customer service adjustments. Please contact us at your earliest convenience if you’d like to discuss your experience further. We look forward to speaking with you soon. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

June 30, 2023

They did a great job of getting me in and out quickly for my annual state inspection. More

by frednordt
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Branden
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Jul 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

June 30, 2023

Lacey was awesome! She addressed all my questions and concerns. She made sure I was informed about what was going on through the repair process and gave appropriate ti More

by LTD Dumpster Rental
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Hoffman
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Jul 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Lacey does for Shottenkirk Prosper Chrysler Dodge Jeep Ram and our customers. Hope to see you again soon! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

June 30, 2023

Out standing customer service, Jeff service provider was outstanding, kept me inform about my truck More

by cmarkjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff service provider
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Jul 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for the awesome feedback! You're right, Jeff is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

June 30, 2023

Took care of my issue in a timely manner. Jordyn did a great job of coordinating the service. More

by lmagruder3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordyn
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Jul 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! We will personally share your feedback with our team to ensure we continue to provide the same level of service for all of our customers. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

June 30, 2023

I received excellent care for my car and information about the car People were great. More

by disneykittygirl123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley , Taybor West, Jesus Orta
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Jul 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Shottenkirk Prosper Chrysler Dodge Jeep Ram! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

June 30, 2023

Excellent service despite obstacles and obligations. Responsive team with customer focused mindset. Will recommend this service center to friends and family. More

by krspringer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Skelton
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Jul 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

June 30, 2023

Customer service is always top notch ! ! Always in and out and going above and beyond More

by igracia1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David , Damian Alvarez, Heather Daniell
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Jul 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

June 30, 2023

Excellent care and service! Lacey followed up with me and kept me in the loop with everything that was happening with my Jeep. More

by aplustrainer2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Skelton
Report | Print
Jul 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

June 29, 2023

My service technician provided me with great communication during the entire process. Explained repairs needed and showed pictures of issues and concerns. Very professional More

by Linda Fate
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeff Kinglsey
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Jul 05, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

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