Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Every one at the dealership has been very nice and friendly I hope to have my truck in a day or two friendly I hope to have my truck in a day or two More

Shottenkirk always takes great care of me and my service advisor Hunter is awesome! I always come back. advisor Hunter is awesome! I always come back. More

I still have not gotten a call back on my questions from 2 days ago. 2 days ago. More

My service appointment was handled quickly, with care and my service advisor had great customer service my service advisor had great customer service More

Hands down this has been the best experience I have ever had with a dealership. I didn't buy my dodge there but they treated me like I did. The service representative I had JORDYN was amazing. Communicativ had with a dealership. I didn't buy my dodge there but they treated me like I did. The service representative I had JORDYN was amazing. Communicative from start to finish. She absolutely went above and beyond for me. I am so pleased with this service, I have already referred 2 ppl there, and as I write this my brother is there test driving a vehicle he may buy. I can't say enough good things about them. More

I am grading the experience low because the service department response to incoming phone calls is atrocious. Jordyn was a lovely person to deal with and she made me feel welcomed. My complaint is th department response to incoming phone calls is atrocious. Jordyn was a lovely person to deal with and she made me feel welcomed. My complaint is the inability to speak to a service representative on the phone. I encourage you to try and reach someone by phone. I’ve tried calling two different people’s mobile numbers and several times calling the central number and selecting “service”. I’ve dealt with a lot of car dealers over my lifetime but this lack of interaction steals the show. Your truly, Logan Magruder More

Fast done in 45min. I just needed an oil change sometimes that’s an all day drop off but this time it was only 45 min. I just needed an oil change sometimes that’s an all day drop off but this time it was only 45 min. More

Great and friendly experience with Brandon and the team. Brandon was friendly and patient. Highly recommend this service center. Brandon was friendly and patient. Highly recommend this service center. More

I was charged $1,500. 00 for repairs that were incorrectly diagnosed and did not fix the problem. Then I was asked to approve another $2,200.00 worth of repairs to fix the 00 for repairs that were incorrectly diagnosed and did not fix the problem. Then I was asked to approve another $2,200.00 worth of repairs to fix the same problem. That was after almost two weeks in the shop for analysis and parts ordering. Time and money wasted. More

Very unhappy with my service experience. 1. No call or text all day to let me know my oil change was done. I had to call. 2. Service department was not able to install my recall updat 1. No call or text all day to let me know my oil change was done. I had to call. 2. Service department was not able to install my recall updates due to some issue so now I have to spend my time to go back to get updates. 3. Service department fixed my tire when I asked for it not to be fixed because I have a tire warranty. 4. No text responses from my supposed service writer. 5. quoted $17 for wiper replacement and was charged over $70!! More