Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

I am grading the experience low because the service department response to incoming phone calls is atrocious. Jordyn was a lovely person to deal with and she made me feel welcomed. My complaint is th department response to incoming phone calls is atrocious. Jordyn was a lovely person to deal with and she made me feel welcomed. My complaint is the inability to speak to a service representative on the phone. I encourage you to try and reach someone by phone. I’ve tried calling two different people’s mobile numbers and several times calling the central number and selecting “service”. I’ve dealt with a lot of car dealers over my lifetime but this lack of interaction steals the show. Your truly, Logan Magruder More

Fast done in 45min. I just needed an oil change sometimes that’s an all day drop off but this time it was only 45 min. I just needed an oil change sometimes that’s an all day drop off but this time it was only 45 min. More

Great and friendly experience with Brandon and the team. Brandon was friendly and patient. Highly recommend this service center. Brandon was friendly and patient. Highly recommend this service center. More

Very unhappy with my service experience. 1. No call or text all day to let me know my oil change was done. I had to call. 2. Service department was not able to install my recall updat 1. No call or text all day to let me know my oil change was done. I had to call. 2. Service department was not able to install my recall updates due to some issue so now I have to spend my time to go back to get updates. 3. Service department fixed my tire when I asked for it not to be fixed because I have a tire warranty. 4. No text responses from my supposed service writer. 5. quoted $17 for wiper replacement and was charged over $70!! More

I was charged $1,500. 00 for repairs that were incorrectly diagnosed and did not fix the problem. Then I was asked to approve another $2,200.00 worth of repairs to fix the 00 for repairs that were incorrectly diagnosed and did not fix the problem. Then I was asked to approve another $2,200.00 worth of repairs to fix the same problem. That was after almost two weeks in the shop for analysis and parts ordering. Time and money wasted. More

Jeff was great. I was happy with the service I received and have zero complaints. I was happy with the service I received and have zero complaints. More

The in-person experience need not synch up with the online scheduling experience which was annoying. They were able to get my oil change & tire rotation completed within about in hour, but they couldn' online scheduling experience which was annoying. They were able to get my oil change & tire rotation completed within about in hour, but they couldn't review/resolve any recalls due to network issues. More

Hi. I had a check engine light and my service rep let me know it could take three days to figure out what was wrong. In the meantime, there are no loan I had a check engine light and my service rep let me know it could take three days to figure out what was wrong. In the meantime, there are no loaner cars and the deal at the Enterprise rental car turned out to be over $70 dollars a day as I needed to add another person since we are without my car. So far my expenses are $225 for the diagnostics, $460 for rental car. I leave for Kansas City on the 15th. I called late in the day today since I dropped the car off on Friday morning, I have heard nothing and don't know if anyone has started looking at the car. It has been two days without communication. This is not normal behavior from this dealership and Lacey who is on vacation was always good about keeping me posted. If somehow you can't fix the car in time for my move, can I drive it like it is to Kansas City (8 hour trip) and then get it repaired there? I hope to hear from someone on Monday. Thanks. More

My service advisor, Jordyn was great. She met my needs and was was super accommodating! She met my needs and was was super accommodating! More

Not very personable people. It was fine. Nothing worth gloating about. Could go anywhere and get the same result. It was fine. Nothing worth gloating about. Could go anywhere and get the same result. More