Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

I worked with Lacey Skelton and she was great! Very attentive and communicative throughout the process. Very attentive and communicative throughout the process. More

I don’t want to have to write a review to give you five stars stars More

Wayne Autry is the best in the business. He is the reason I come to your dealership. He is the reason I come to your dealership. More

Everybody was incredibly friendly and kind. I’ve never had a negative exchange with anyone at this dealership. I wish I had been given a more realistic expectation for how long my vehicle w I’ve never had a negative exchange with anyone at this dealership. I wish I had been given a more realistic expectation for how long my vehicle would be there for a diagnostic, oil change, and inspection (5 days, and the diagnostic didn’t happen). They gave me a big discount on my service for my trouble, though! And after I dropped off, the driver who takes people home was running late, so the service manager gave me a ride home himself. More

I brought my 2023 Jeep in for the Navigation to be updated. We found the update online, but it was $100. Being still under the warranty, I should not have to pay for this update. We dropped my Jeep updated. We found the update online, but it was $100. Being still under the warranty, I should not have to pay for this update. We dropped my Jeep off on Thursday and on Tuesday, they said it was ready. No update done at all!!! Am I satisfied? Absolutely NOT! More

Service department keeps you informed and promptly responds to your request. Thank you for providing quality service. responds to your request. Thank you for providing quality service. More

I would highly recommend getting your service done here. Lacey was very helpful and professional throughout the entire process, and she kept me well-informed with updates on the status of my vehicle. My ca Lacey was very helpful and professional throughout the entire process, and she kept me well-informed with updates on the status of my vehicle. My car was ready ahead of schedule, and everything was working perfectly when I picked it up. More

Jeff Kingsley at the Shottenkirk Jeep Service Department helped get my issue addressed. He provided great customer service and communication. He helped me make some appointments to root cause and then ret helped get my issue addressed. He provided great customer service and communication. He helped me make some appointments to root cause and then return when the part was avail to address the issue. Service for those appointments were quick and same day. The Service at Shottenkirk is great and everyone I have worked with has been professional and friendly. More

Austin is a great service advisor! While my truck was in the shop he always kept me updated on the progress. Even on his day off he helped get the estimated time of completion of my tr While my truck was in the shop he always kept me updated on the progress. Even on his day off he helped get the estimated time of completion of my truck. We were so impressed with the work Austin helped us with that we brought my wife's Jeep in when we picked up my truck and had an oil change and tire rotation completed. While her jeep was in the shop Austin recommended she have three additional services. We usually will shop around when we are asked to complete service items that we did not bring our vehicle in for. This was because of the trust we had in Austin to not try to sell us unneeded services. Austin is an amazing service advisor and we will continue to have our jeeps serviced by him in the future. Thank you! More

No communication. Had to miss an appointment based off time frame not being bet. Took over 4 hours for an oil change. Had to miss an appointment based off time frame not being bet. Took over 4 hours for an oil change. More