Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center
Prosper, TX
1,060 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,060 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center
Sort by
July 30, 2023
I went in for an oil change and tire rotation with an appointment and still had to wait nearly 3 hours. I’ll take my business somewhere else for now on. appointment and still had to wait nearly 3 hours. I’ll take my business somewhere else for now on. More
by benw3109
Verified CustomerEmployees Worked With
None
July 29, 2023
Until Lacey service customer care seemed to be going to xxxx. Thank you Lacey you’ve brought faith back into Shottenkirk service center again! xxxx. Thank you Lacey you’ve brought faith back into Shottenkirk service center again! More
by LACOURCHANCE89
Employees Worked With
Lacey @ CDJR Prosper
July 29, 2023
The way you run your service department is a joke - can’t get anyone on phone - don’t have parts - keeps vehicle way too long - we replace same parts over and over again and that email that can with ALL the get anyone on phone - don’t have parts - keeps vehicle way too long - we replace same parts over and over again and that email that can with ALL the extra stuff you wanted to do - who falls for that crap - that email did it for me - bad customer service More
by missb24
Employees Worked With
N/A
July 28, 2023
My oil change was a disaster. Ended up at home with oil all over the engine, the bottom of the vehicle, and all over my garage. I had to drive back after calling a 3rd party m Ended up at home with oil all over the engine, the bottom of the vehicle, and all over my garage. I had to drive back after calling a 3rd party mechanic and checking oil level to ensure I didn’t DESTROY THE ENGINE. To find out that they were sloppy, careless, or somehow otherwise negligent in giving me back a car with a “torn o-ring” on the air filter. Brand new oil rings ship with the filter from MOPAR. To top it all off, nobody bothered to offer to clean the engine, undercarriage, or otherwise care about the negative impact this had on me as a customer. More
by BC
Employees Worked With
Chris Grady
July 27, 2023
I’ve been dealing with the same constant transmission issues and this dealership has went above and beyond to get to the bottom of the issue. Thank you! issues and this dealership has went above and beyond to get to the bottom of the issue. Thank you! More
by travontay jones
Employees Worked With
Jordyn, Jeff
