Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Jordyn was very attentive and responsive to my concerns. The dealership was even able to provide shuttles multiple times to pick me up and drop me off during the repair. I do have some issues after the repa The dealership was even able to provide shuttles multiple times to pick me up and drop me off during the repair. I do have some issues after the repair, but am confident on this service teams ability to resolve the issue. Overall great service from Jordyn and the team. More

Austin is an amazing service advisor! This is the second time in 2 weeks we have visited him to have work done on my wife's jeep. This time we had the tires balanced and an alignment done This is the second time in 2 weeks we have visited him to have work done on my wife's jeep. This time we had the tires balanced and an alignment done on her wrangler. The jeep was completed fast by the tech that handled it! All around great service! I also liked that there were beverages supplied in the waiting area. That was a great bonus! Once again we are fans of Austin and will return for our service needs! More

I went in for an oil change and tire rotation with an appointment and still had to wait nearly 3 hours. I’ll take my business somewhere else for now on. appointment and still had to wait nearly 3 hours. I’ll take my business somewhere else for now on. More

Great service super fast and friendly. We will definitely be coming back. Will & Austin are awesome! We will definitely be coming back. Will & Austin are awesome! More

Great experience from my service tech Austin he really helped me get what I needed I will come back because of him. helped me get what I needed I will come back because of him. More

The way you run your service department is a joke - can’t get anyone on phone - don’t have parts - keeps vehicle way too long - we replace same parts over and over again and that email that can with ALL the get anyone on phone - don’t have parts - keeps vehicle way too long - we replace same parts over and over again and that email that can with ALL the extra stuff you wanted to do - who falls for that crap - that email did it for me - bad customer service More

My oil change was a disaster. Ended up at home with oil all over the engine, the bottom of the vehicle, and all over my garage. I had to drive back after calling a 3rd party m Ended up at home with oil all over the engine, the bottom of the vehicle, and all over my garage. I had to drive back after calling a 3rd party mechanic and checking oil level to ensure I didn’t DESTROY THE ENGINE. To find out that they were sloppy, careless, or somehow otherwise negligent in giving me back a car with a “torn o-ring” on the air filter. Brand new oil rings ship with the filter from MOPAR. To top it all off, nobody bothered to offer to clean the engine, undercarriage, or otherwise care about the negative impact this had on me as a customer. More

We have had good experiences getting our car serviced and repaired. Jeff has been so helpful and makes sure everything is done correctly. repaired. Jeff has been so helpful and makes sure everything is done correctly. More

It took about 2 months to get an alignment, ac fixed and radio antenna replaced. radio antenna replaced. More