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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.4
1,062 Reviews

1,062 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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August 09, 2023

Brandon in the Service Dept does a great job explaining the issues and options to resolve while minimizing the cost for the customer. More

by mattmoore654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Aug 14, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 09, 2023

I have used FDJR for many many years for service and have been very dissatisfied with their service. I decided when I got my new 22' Ram 1500, I would use Shottenkirk as my service dealer instead of Frisco D More

by wrobcon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
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Aug 11, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 09, 2023

Quoted 5 days to diag the problem with a vehicle without a loaner vehicle. When I made the appointment was quoted 2 days. More

by masorobe4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t get the name
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Aug 11, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 09, 2023

Love this dealership! I have bought three vehicles from them and will continue working with them in the future! More

by lkconley02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Downey, Alec Finley
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Aug 14, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 09, 2023

Great experience hunter was very helpful and explained my options and addressed all my concerns thanks More

by cearbre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Ingram
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Aug 14, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for leaving us this great review! We are very happy to hear that Hunter could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 08, 2023

They were able to get me in fast to do a fairly large service of oil change differentials and transfer case as well as transmission service and alignment all in one day. More

by speedy51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
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Aug 11, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 08, 2023

Jeff took good care of me and had my truck back ahead of the promise time. More

by derrick.wright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeff service dept
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Aug 11, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for reaching out, Derrick! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 06, 2023

The service consultant was friendly and addressed our concerns. Overall, a positive experience. Came in for an inspection and oil change. More

by stefan.sieradzan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Tech
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Aug 09, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 05, 2023

Lacey was great! Awesome customer services and super friendly. Definitely needs to be the service manager soon! More

by addison.vest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Lacey
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Aug 09, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Lacey does for Shottenkirk Prosper Chrysler Dodge Jeep Ram and our customers. Hope to see you again soon! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 04, 2023

They were quick, efficient and listened to our concerns. Great service every time we go. More

by writinghill85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Daniell
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Aug 09, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here at Shottenkirk Prosper Chrysler Dodge Jeep Ram. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

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