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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.4
1,060 Reviews

1,060 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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August 12, 2023

Always has my best interest in mind. Always does his best to take care of me. More

by mj.shockey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
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Aug 16, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 11, 2023

Facilities are great, service advisor is awesome, technicians need more training. Same vehicles are requiring multiple visits for repair. More

by mj.shockey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Report | Print
Aug 16, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 11, 2023

Awesome Experience Hunter was great with Educating me what needed to be done on my truck! More

by jamie7822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
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Aug 16, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

It’s great to know that Hunter provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 11, 2023

I received Excellent service, prompt feedback. I have no complaints or any issues that need addressing. More

by watsonchance18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
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Aug 16, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 10, 2023

Lacey was great and very helpful throughout the whole process. Keep me updated every step of the way ! More

by gmanuel771
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
Report | Print
Aug 15, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thanks for your awesome review! We're very happy to hear that Lacey was of such great help to you. She takes pride in her customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 10, 2023

Great service! Kind staff that took the time to answer all our detailed questions well More

by JF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
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Aug 15, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thanks for your outstanding review! We're glad to hear that our team was friendly and knowledgeable! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 10, 2023

Lacey was great! Kept me up to date with status and was quick to respond to my questions. More

by LTD Dumpster Rental
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Hoffman
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Aug 15, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments to her and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 10, 2023

Had great service from my rep Jeff Kingsley, plenty of communication from him with updates More

by dwaincpeters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
Report | Print
Aug 15, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thanks for the kudos. It is gratifying to hear that you were kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. We will pass along your kind words to Jeff! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 09, 2023

Brandon in the Service Dept does a great job explaining the issues and options to resolve while minimizing the cost for the customer. More

by mattmoore654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Aug 14, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 09, 2023

I have used FDJR for many many years for service and have been very dissatisfied with their service. I decided when I got my new 22' Ram 1500, I would use Shottenkirk as my service dealer instead of Frisco D More

by wrobcon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
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Aug 11, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

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