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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.4
1,060 Reviews

1,060 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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August 17, 2023

It was easy to schedule my maintenance on the webpage. I was met in the service bay by a very friendly service manager and the work was completed in a timely manner. More

by bryan.shahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Aug 18, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

bryan.shahan, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 16, 2023

Jordyn went above and beyond to accommodate my needs. She was prompt, courteous, and met me in the middle without pushing for things I didn’t need. More

by Adam L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordyn in Service
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Aug 21, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating, Adam! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 16, 2023

You all were great and Skyler followed up to let me know a day when my software issue could be taken care of. However, there was not a patch or update. More

by jamesabloom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grady
Report | Print
Aug 21, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

James, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 15, 2023

Great timely service. Vehicle was returned clean and neat with the work done. Billing went smoothly More

by roy_ludick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service - Brandon
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Aug 16, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

roy_ludick, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 14, 2023

Jeff is great. Hes always super helpful and explains everything so I understand what's going on. Will not take my baby anywhere else. More

by txtulip77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
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Aug 17, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 14, 2023

The Service Technician was extremely helpful and went above and beyond of what was required. More

by r.kenny357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Report | Print
Aug 17, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 14, 2023

The Service Advisor Lacey Skelton was extremely helpful and kept me informed. The sales manager Mark Downey and Gm Chris Grady are absolutely top notch. Thank you More

by GEORGERIDDLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Skelton, Chris Grady, Mark Downey
Report | Print
Aug 16, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

GEORGERIDDLE, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

Aug 16, 2023 -

GEORGERIDDLE responded

Highly recommend!

August 14, 2023

No transparency on time to repair until arrival. Lack of compassion. No empathy. Frustrated customer. More

by kkarimtx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It was a newer service lady. Unsure of her name. Blonde hair.
Report | Print
Aug 16, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

Aug 16, 2023 -

kkarimtx responded

I had an entire appointment scheduled with the work I needed done only to arrive and be told it’s a 5 day eta to get my car back just to even do a diagnostics on it. On top of that, the lady I worked with seemed to have no compassion or empathy for my frustration and had more of an it is what it is attitude. Lastly, I just did the oil change and told this service advisor that I had the coupon for it to be $60 and I even showed her and then when I go to pay it wasn’t added to my deal. There should be a proactive way to let customers know how long certain things will take so we are not scheduling appointments only to be told it’ll be a week until we even can confirm what the problem is. I can go to any other service center and get more efficient service.

August 14, 2023

Lacey was great! Super helpful and I was out in the time she said I would be. More

by karinadelarosa7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
Report | Print
Aug 17, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for taking the time to write this review. We are pleased to hear that Lacey was able to provide an efficient and overall positive experience. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 12, 2023

This was, without a doubt, the worst service experience I've ever had. I scheduled an appointment for a simple oil change and tire rotation. I arrived on time and had to wait 15 minutes in the drive thro More

by todd62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Damian Alvarez
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Aug 15, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Todd, we appreciate you taking the time to share your experience. This information was passed along to the manager and we will take steps to ensure this doesn’t happen again. We apologize for the wait and lack of communication, and we hope we can earn your business back in the future. Thank you for your feedback. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

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