Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Car was supposed to take 2-3 days for brakes. Car sat from Monday- Thursday with nothing done. Was then told it could take 5 days. Waste of time. Picked up vehicle to take somewhere else. Car sat from Monday- Thursday with nothing done. Was then told it could take 5 days. Waste of time. Picked up vehicle to take somewhere else. More

My vehicle was there 1 week 3 days for a guess on what could've been the problem.. is it common practice where dealerships don't have loners? Also my vehicle has been there 3 times for the same issue... I could've been the problem.. is it common practice where dealerships don't have loners? Also my vehicle has been there 3 times for the same issue... I've only owned my vehicle 2 years. More

My last two visits have left a lot to be desired. I decided to give it another chance since it’s the center closest to home. Well I went in, drove into the service center and was ignored for a good w I decided to give it another chance since it’s the center closest to home. Well I went in, drove into the service center and was ignored for a good while, mind you they were not busy at all, I was the only incoming vehicle. There were 3 guys inside one office and no one bothered to at least say they would be with me shortly. Another service advisor was in his office and looked up several times at me but just went on with his business at his desk. It wasn’t until the lead came walking from the back and asked if I had been helped… guess what the man at his desk who had seen me popped right up and walked over to me. Usually you go in check in and that’s it but I sat in his office for an awkward amount of time just watching him type away in his computer until finally he said I was set and I could go wait. An hour later a different guy comes my way and hand me my keys and a 0 dollar invoice. So I say oh so my service is free? He replied well how much are you supposed to pay? I was like what! I said well can you at least tell me or verify what you did to my vehicle … oh and the multi point inspection I specifically asked for was not given to me. He said if no one reached out about an issue then everything should be ok. At this point I have no confidence in anything… so we go on and he says ok so where you going to pay $120 or $140? Like seriously Mr. I should have kept my mouth closed and walked away with a free service, but really that would have been pretty crappy on my end. I’m really trying to be a good person, but gah… long story short I hope they performed what I went in for, disappointed I didn’t get my status report… I know the workforce right now is limited and hard to get good people, but come on… what ever happened to customer service… disappointed to say the least. More

Lacey is an excellent service advisor. She took careful notes as I described the problem with my JL Rubicon, asked intelligent questions and addressed all of my concerns. My Jeep was inspe She took careful notes as I described the problem with my JL Rubicon, asked intelligent questions and addressed all of my concerns. My Jeep was inspected and repaired promptly and during the time it was there, Lacey kept me updated with daily text messages. When I returned to pick up my vehicle, both she and the service tech took time out to thoroughly explain the repair that had been done. More

The oil change was quick and the people who work there are very friendly , thanks are very friendly , thanks More

Austin is an amazing Service Advisor! His communication is great and he always goes above and beyond! 👌🏼 His communication is great and he always goes above and beyond! 👌🏼 More

Had great experience with this dealership and everything was taken off at the appropriate time. was taken off at the appropriate time. More

Hunter was great to work with. He was attentive and answered my questions. He even answered his cell phone when he was at lunch. He was attentive and answered my questions. He even answered his cell phone when he was at lunch. More

Jordyn was great and very communicative great job to all I dont want to type 15 words I dont want to type 15 words More

Did an outstanding job all around. From the sales to the service guys. top notch From the sales to the service guys. top notch More