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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.4
1,060 Reviews

1,060 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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August 30, 2023

All my issues were resolved and take care off. Car was cleaned like new and got updates on everything towards the end. More

by ogisri6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Daniell
Report | Print
Sep 03, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

ogisri6, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 30, 2023

I love this place! Very good people and Robert Scott is very very dependable. I wouldn’t take my vehicle anywhere else. More

by lgladney1211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Scott
Report | Print
Sep 03, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

lgladney1211, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Chrysler Dodge Jeep Ram Prosper!

August 30, 2023

The service department exceeded our expectations. Austin and his team made sure my Jeep was in great working condition after I had a run in with a deer on the highway. Thank you so much! More

by erinjohnson32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Scott
Report | Print
Sep 03, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

erinjohnson32, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 28, 2023

"Once again the consummate professionalism was exceptional. Hat tip to my service advisor, Lacey Skelton, and the service technician who installed my new drive shaft on my 2021 Jeep Gladiator." More

by abw.diver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Skelton
Report | Print
Aug 31, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 27, 2023

Their staff and parts department. Gave excellent service. This is for maintenance all service on my 2021 ram 3500 More

by davidbenson62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance
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Aug 28, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

davidbenson62, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 27, 2023

Service for warrant work was going to take 8-10 days before they could diagnose the issue. After setting an appointment and do not offer loaner. That’s terrible. More

by dbcharles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
Aug 28, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 972-433-0524 at your convenience.

August 26, 2023

Car was supposed to take 2-3 days for brakes. Car sat from Monday- Thursday with nothing done. Was then told it could take 5 days. Waste of time. Picked up vehicle to take somewhere else. More

by erika8486
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordyn
Report | Print
Aug 27, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 972-433-0524 at your convenience.

August 26, 2023

Great service. They took care of my issue and provided a ride back and fort while my truck was being worked on. Santos was great. More

by Blanco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santos Peña
Report | Print
Aug 27, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Blanco, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper . Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 26, 2023

Great service! The staff is amazing and the shuttle was right on time when my car was ready. More

by diaz.vhugo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Daniell
Report | Print
Aug 27, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

diaz.vhugo, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 25, 2023

Lacey is an excellent service advisor. She took careful notes as I described the problem with my JL Rubicon, asked intelligent questions and addressed all of my concerns. My Jeep was inspe More

by 4bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tech # 1327 (didn't get his name)
Report | Print
Aug 27, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

4bob, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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