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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.4
1,062 Reviews

1,062 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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September 06, 2023

Great customer service and communication with updates regarding my jeep vehicle. Robert Scott was awesome! More

by tanjapineda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Scott
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Sep 07, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

tanjapineda, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

September 04, 2023

Great team and nice clean building inside…. . the coffee self serve machine really was much needed…Thanks More

by jhlane1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Bantu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

jhlane1227, thank you for sharing your experience with us. We appreciate your feedback!

September 03, 2023

Came in for an oil change and headlamp replacement. I was greeted when I arrived and had an estimate for my service within 30 minutes of checking in. Staff was friendly, provided solutions for my vehic More

by Shelby B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Blackwood
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Sep 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Shelby B., thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 02, 2023

Came in to have a tire fixed or replaced and get and like change. I was told I needed Mopar tire to approve, I could wait for a couple hours or could leave and they would call once they heard back on the ap More

by KCAPLE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon
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Sep 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 972-433-0524 at your convenience.

Sep 07, 2023 -

KCAPLE responded

8 days later Still waiting…….. Called multiple times yesterday. Never had a customer service experience like this……EVER

Sep 11, 2023 -

KCAPLE responded

After 11 Days of poor communication and avoiding phone calls from service Team. I was told on Saturday that the NEW tires on my vehicle (when purchased) were in the previous owners name there for Shottenkirk would not be able to warranty the tires. How are tires that Shottenkirk put on my vehicle still in a previous owners name?? For 11 days the team of Whitney (new sales), Will, Chris, and Brandon in the “Service” department have ALL avoided communication with me while I had a vehicle with a leak in a tire that was not driveable. With zero accountability and no one willing to communicate I am confident this behavior will continue at Shottenkirk Prosper. Buyer Beware Carry on “Service” Team, this one was handled in very poor form, and everyone involved knows it! On to the next Customer Kyle Caple

September 02, 2023

Professional and quick. Great service they did what I needed and got it done in a timely manner More

by john.jarrettjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Sep 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

john.jarrettjr, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

August 31, 2023

They were able to give me an appointment quickly and answer all of my recall questions and concerns. And my car was ready in the amount of time promised. More

by myhmintz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Blackwood
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Sep 03, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

myhmintz, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

August 31, 2023

Austin was great getting both my vehicles taking care of in a timely manner. Thank you. More

by garmes005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Sep 03, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

August 31, 2023

It was easy to get scheduled and get in to get the issue addressed promptly More

by ewoodard67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
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Sep 03, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

ewoodard67, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Chrysler Dodge Jeep Ram Prosper!

August 31, 2023

Austin provided top-notch service. He is very personable, easy to work with, and is a excellent ambassador for Shottenkirk.. More

by 4horners
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Sep 03, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

4horners, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

August 31, 2023

Austin is on top of my service. Excellent knowledge and customer service. Vey happy overall. More

by garmes005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Report | Print
Sep 03, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

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