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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.4
1,060 Reviews

1,060 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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September 11, 2023

Didn’t perform task I requested. Didn’t correctly fix issue I paid for. Offered a ride home but they never showed up. 45 minutes later, I called uber. More

by bgoggans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon (service drive)
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Sep 12, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

bgoggans, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 so we can discuss some solutions.

September 11, 2023

It was a quick repair and I was on my way. Will definitely come back for future repairs More

by home.raymondl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Daniell
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Sep 12, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

home.raymondl, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 11, 2023

Lacey always takes great care of me! She really is the best service rep! I won’t take my Jeep to anyone but her!!! More

by timclabby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
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Sep 12, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

timclabby, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

September 11, 2023

Austin is an amazing service advisor! He has been extremely helpful with all issues we have had with our Jeeps. He is definitely an asset to his group and the company. Thank you again for More

by m-johnson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Sep 12, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

m-johnson2, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

September 10, 2023

Jeff Kingsley is always a pleasure to work with. He has great communication skills. Highly recommend More

by WILSON040502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
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Sep 11, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

WILSON040502, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

September 10, 2023

Lacey is Amazing! She was so helpful and kept me updated on everything. I was super frazzled and she helped me calm down. More

by txtulip77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey - service department
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Sep 11, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

September 09, 2023

Never disappointed after having my truck serviced here. Austin is always beyond helpful addressing concerns and informing me of things to be addressed I wasn’t even aware of. Top notch. More

by scottkee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin is service
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Sep 11, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

scottkee, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 08, 2023

Hunter is the best! I received outstanding service! Will always come back to this location. More

by bmatt365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
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Sep 11, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

bmatt365, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

September 06, 2023

Great customer service and communication with updates regarding my jeep vehicle. Robert Scott was awesome! More

by tanjapineda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Scott
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Sep 07, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

tanjapineda, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

September 04, 2023

Great team and nice clean building inside…. . the coffee self serve machine really was much needed…Thanks More

by jhlane1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Bantu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

jhlane1227, thank you for sharing your experience with us. We appreciate your feedback!

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