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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.4
1,060 Reviews

1,060 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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September 16, 2023

Awesome experience, team followed up with communication and took care of the vehicle in a perfect manner. Well done! More

by robert.vandercook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Bantu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin McCarroll
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Sep 18, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

robert.vandercook, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

September 15, 2023

Maintenance pkg done today. New tires also. Nice, friendly and clean. Great job. I would recommend this dealership. Thanks! More

by JAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
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Sep 17, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

JAT, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 15, 2023

Leon is the best, he helped me throughout the entire process in a professional manner, we found the best solution in budget and financing, thank you. More

by keniaguzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damian Alvarez, Leon Zarraga
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Sep 17, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

keniaguzman, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!

September 15, 2023

Great service, great service advisors, great personnel, will recommend in the future, great shuttle service More

by efrainclaudio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dpet
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Sep 17, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

efrainclaudio, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper !

September 15, 2023

Lacey was very helpful and on top of my service issue. She was able to have me back on the road within days of my service work. More

by raquel040817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
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Sep 17, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

raquel040817, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 15, 2023

Jordyn is a a really awesom service advisor and she goes above and beyond. She always ensures that my maintenance concerns are taken care of and she does a superb job of keeping me informed. More

by Jmmtkm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordyn
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Sep 17, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 14, 2023

The plug done on my tire was so awful that Discount Tire was not able to salvage the tire. If I could attach a photo of the awful "plug" I would so that everyone else can see the type of work done at this More

by knelson9
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know the employee's name.
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Sep 15, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

knelson9, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 so we can discuss some solutions.

September 14, 2023

Courteous and kept me well informed. The part took a couple of months to arrive, but that's not on the dealership. Overall it we as well as it could really. More

by jagezra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
Report | Print
Sep 15, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

jagezra, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

September 13, 2023

Scheduled 4 days ahead of time. Showed up and the general concern that I had booked the appointment for the Service advisor told me my truck would not be seen for that and that I wi More

by jake_gammill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember name
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Sep 14, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

jake_gammill, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 so we can discuss some solutions.

September 13, 2023

Got me in on a Saturday and fixed the issue. Quick and let me know when done More

by mjandtp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordyn
Report | Print
Sep 14, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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