Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Vehicle was at service department for one week with no work completed on it. I understand that a part arriving damaged is out of your control, but the lack of communication is in your control. The vehicle work completed on it. I understand that a part arriving damaged is out of your control, but the lack of communication is in your control. The vehicle also has other concerns that were not addressed while it was there. It is unfortunate that a Shottenkirk technician damaged our vehicle while in your care, but this needs to be addressed, as it has been over 3 weeks since our vehicle was returned to us damaged. We still have not received a call back from the service department since we picked up the vehicle around 9AM. We were promised a call at the dealership and a call back after we called the service department at 11AM. I want an answer on when our vehicle will be repaired and the other concerns will be addressed. More

Super fast service with great communication by text. Car was ready well before agreed pickup time. Car was ready well before agreed pickup time. More

This was my first time at the dealership for a service on my new Dodge Ram. Everything was smooth, polite and quick! my new Dodge Ram. Everything was smooth, polite and quick! More

Jeff was very friendly and helpful throughout the process and walked me through all the service I needed done. He also quickly provided a shuttle to take me home while I waited on my car. and walked me through all the service I needed done. He also quickly provided a shuttle to take me home while I waited on my car. More

Austin Scott in the service department was perfect example of how the service department should work. Austin's knowledge of Dodge products, communication/follow up skills, and his dedication to makin example of how the service department should work. Austin's knowledge of Dodge products, communication/follow up skills, and his dedication to making sure a customer leaves happy are the reasons why I will continue to come to Shottenkirk Dodge in Prosper for service needs. More

Great experience and Jeff was awesome. Fast service and call back when promised. I'll be back! Fast service and call back when promised. I'll be back! More

I can get my Grand Cherokee serviced anywhere, what makes me keep coming back to Shottenkirk Chrysler Dodge, Jeep Ram Prosper is the attention to detail and service that I get. My service advisor, Lacey’s p me keep coming back to Shottenkirk Chrysler Dodge, Jeep Ram Prosper is the attention to detail and service that I get. My service advisor, Lacey’s professional and personnel attitude make a difference. More

Jeff is a great advisor, highly recommend him. Service was completed on time and with great quality Service was completed on time and with great quality More

Lacey was a great service advisor. Oil change and tire rotation were performed. Diagnostic ran for possible odor. Oil change and tire rotation were performed. Diagnostic ran for possible odor. More

Jeff was our service guy and he was very attentive with the problem we were having with our truck! Kept us informed and got the job done! the problem we were having with our truck! Kept us informed and got the job done! More