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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.4
1,062 Reviews

1,062 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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October 24, 2023

My experience with this dealership has been very good, and I especially want to give accolades to Lacey and the service department! Working with the service department was refreshing and it literally rest More

by Mister Bee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Skelton, Whitney Patton
Oct 25, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Mister Bee, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 24, 2023

Great customer service! They were super quick on getting my vehicle serviced, always a great experience! More

by loganbass33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Kingsley
Oct 24, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

loganbass33, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

October 24, 2023

Staff is always pleasant and kind. My service advisor has always been top-notch. I will be back with the expectations of excellent service as always. More

by bricher65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

bricher65, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

October 23, 2023

absolutely the greatest service i have ever received! Austin always treats me and my wife with the upmost respect and always gets our service completed correctly and fast! Chappy also is a great help! He More

by m-johnson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert "Austin" Scott
Oct 23, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

m-johnson2, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

October 23, 2023

Jeff is great. Only reason why we are jeep clients still is because of him More

by AARONBERGER90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff
Oct 23, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

AARONBERGER90, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

October 22, 2023

Went in for a routine oil change and tire rotation. I don’t believe my tires were rotated. More

by bjbockemehl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

bjbockemehl, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Chrysler Dodge Jeep Ram Prosper

October 22, 2023

Great services, great staff. Jeff Kingsley took care of my service needs and I highly recommend Shottenkirk Chrysler Dodge Jeep & Ram in Prosper. More

by thughes57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Kingsley
Oct 23, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

October 20, 2023

The service was great, i really liked it. I’ll keep bringing my car for future services More

by akhilrenji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Oct 23, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

akhilrenji, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 20, 2023

The customer service was outstanding. Jeff Kingsley, Assistant Service Manager, is a consummate professional. He is solution oriented and detailed and provided updates and root cause to t More

by elprovo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
Oct 23, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

elprovo, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

October 19, 2023

I don’t think my wheel alignment is properly checked and I am still feeling some uncomfortable driving feels like wheel alignment issue and after service the dash board is not in previous state and somethin More

by hari.velugula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will Gonzalez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

hari.velugula, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 so we can discuss some solutions.

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