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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.4
1,062 Reviews

1,062 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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October 28, 2023

I’ll never go here again! I took my car for 1 issue & they created other issues, such as forgetting to put on the cap on my coolant! All coolant spilt out causing my car to ov More

by robles.anthony14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

robles.anthony14, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

October 28, 2023

My service manager, Hunter Ingram, was very thorough and professional. He got the work done quickly once the parts came in! More

by jva845
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter ingram
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Oct 31, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 28, 2023

Dropped me in the dirt for a simple fix, end of story. Couldn’t handle getting me a new sunvisor which was stated as being a recurring problem with this vehicle. More

by wburns1028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will Gonzalez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

October 27, 2023

Lacey is an asset to the team and assisted in correcting warranty items. She's very helpful. More

by R.PAUL.WITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
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Oct 31, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

R.PAUL.WITT, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

October 26, 2023

Kenny was great getting the work done quickly. He was professional, efficient, and provided excellent customer service. More

by KEVIN_LEITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny
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Oct 30, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

KEVIN_LEITZ, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 26, 2023

Took my Jeep Wrangler JL in for service. Technician said it should take about 2-2 1/2 hours since they were busy. I was in and and about in about an himoir and a half. The entire staff I More

by jeffrsports
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

jeffrsports, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 25, 2023

Jeff and Will responded quickly to my concern. They also resolved the matter to my satisfaction More

by tiffanimathews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

We appreciate you working with our service department to keep your vehicle in tip-top shape, Tiffani. Please don't hesitate to call if we can help with anything at all. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

October 25, 2023

Quick and efficient, I am very pleased with the process. Will be recommending to family. More

by Leith.Almetwaly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bijon Parker
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Oct 30, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Leith, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

October 25, 2023

Fast and friendly every time I am here. Does a great job. Customer service is amazing More

by CHELSEAMILLS12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquis Seay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Kingsley , Bryce Nightengale, Bijon Parker
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Oct 25, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

CHELSEAMILLS12, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

October 24, 2023

The service advisors are fantastic and handle everything professionally and always are courteous. I would highly recommend Austin and Lacey to friends and family. More

by michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Scott, Lacey Skelton
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Oct 25, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

michael, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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