Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Bought a Ford Raptor from this Dodge dealership. Loved it so much I came back to them, and bought a 2cnd Raptor for my wife. I've never used a dealership service department until now. The service de Loved it so much I came back to them, and bought a 2cnd Raptor for my wife. I've never used a dealership service department until now. The service department is excellent. They took care of my truck and scheduled service needs. They rolled out the red carpet for me. Maybe the TRX is next!!! More

Location right off of 380 is horrible. I'm afraid I'm going to get in an accident every time I go there. I've been going for oil changes for two years only because they offer these great 3 I'm afraid I'm going to get in an accident every time I go there. I've been going for oil changes for two years only because they offer these great 3 oil change packages. However, it takes 1.5 to 2 hours for the oil change!!! The last time I went I waited 2 hours only to find out my truck had been done for quite some time but the service advisor failed to come tell me. Scheduling appointments is difficult. Seems every single thing you bring your vehicle in for requires an appointment. I needed my driver side mirror repaired so I made the appointment using the online system. I stated in the additional services that this is what I needed. However, when I brought my truck in the service advisor told me I needed to set up another appointment for it! I was finally able to get my truck in to have the mirror repaired. Fortunately, I have a good warranty through my bank so didn't have to pay the $1000 to replace the mirror. The job only took an hour based on Shottenkirk's estimate (0.9 hrs). However, they couldn't "schedule" the appointment and required me to drop off the truck. So, I was without my truck for the day, which was fine. Unfortunately, when I picked up my truck the mirror wasn't installed correctly. They have a shuttle driver who happened to be there when I picked up my truck. He proceeded to argue with me that the mirror was installed correctly. He compared it to the passenger side and claimed they looked the same. Any normal person could see that wasn't true as the driver mirror had a huge gap between the mirror and door. The service advisor asked a tech to take a look. He confirmed that it wasn't installed correctly and said it would require a new mirror, so I asked if it was a defect. This is the most shocking thing that happened. The tech responded by saying, "I didn't work on it. But it's either a defect or the tech just hurried through the job." Are you serious?!! Why should I trust my vehicle to technicians who hurry through their job? I hate the fact that I have to bring my truck back to them to get the mirror replaced. Not only do I have to deal with the deadly traffic of 380 I am now worried that my vehicle won't be serviced correctly and I'll have to repeat the process or worse! One last, and relatively minor, thing. When I dropped off my truck the service advisor asked if I'd like to have the truck washed. When I picked it up it wasn't washed. I had to ask them to do it. This after waiting a day to get my truck only to find out the mirror wasn't replaced properly. More

Lacey Skelton was great. She addressed all my questions and set realistic expectations. Chris Hoffman also helped out to make sure I was still happy with my purchase. Those t She addressed all my questions and set realistic expectations. Chris Hoffman also helped out to make sure I was still happy with my purchase. Those two make up the dream team of sales and service! More

Great Service and fast! !! They were able to get me in right away and work was fast! !! They were able to get me in right away and work was fast! More

Everyone in the team helped. Very professional and provided updates regularly. Great job by the service team. Very professional and provided updates regularly. Great job by the service team. More

Fantastic, communication and delivery! Cody was really easy to work with and communicated everything very clearly!I will return for my future maintenance! Cody was really easy to work with and communicated everything very clearly!I will return for my future maintenance! More

Great customer service. Very attentive to the customer wants and pursues excellence in all aspects. Very attentive to the customer wants and pursues excellence in all aspects. More

I received my car quicker than I was told. Very communicative, nice and helpful staff! Very communicative, nice and helpful staff! More

Austin is an amazing service rep! We always go to him when we need service! He is an asset to the company! We always go to him when we need service! He is an asset to the company! More

Everything was great. Austin and the team communicated with me the whole way and solved the issue with my vehicle. I was able to come pick it up, pay and be on my way. Goo Austin and the team communicated with me the whole way and solved the issue with my vehicle. I was able to come pick it up, pay and be on my way. Good experience. Would recommend. More