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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.4
1,060 Reviews

1,060 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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November 09, 2023

I had very bad experience with service center , I came there to fix one issue , they fixed the issue but they charged me more but that’s okay . After fixing one issue , service center guys created new is More

by parvez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lacey
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Nov 09, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

parvez, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

November 08, 2023

Thankful for the repair in a timely manner. Communication was amazing throughout process. Thank you! More

by mstaylor10288
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacy from the service department was amazing , Daniel Czuwala
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Nov 08, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 08, 2023

I really appreciate them getting me in right wheat and out in a timely manner. More

by poeangela6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales Receptionist
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Nov 08, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

poeangela6, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

November 05, 2023

They are fine. Getting notice after notice to give them a review is not ok. More

by gunkle97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordyn
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Nov 05, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Chrysler Dodge Jeep Ram Prosper

November 05, 2023

The lady that helped me was super informative and friendly. Definitely top rate customer service More

by meganhumphrey22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

meganhumphrey22, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

November 05, 2023

Service for oil change was fine. Was told had a bad rear shock. I asked if it was safe to drive. Was told no. But no loaner vehicle offered, while i was wait for the part to come in. More

by kbuck99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenny
Report | Print
Nov 05, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Chrysler Dodge Jeep Ram Prosper

November 05, 2023

Service was outstanding. I appreciate you all taking my 2021 challenger scat pack, in on such short notice and taking care of my service needs. 10 out of 10. More

by dourbetcharles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jules Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Kingsley five star assistant Service Manager
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Nov 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

dourbetcharles, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 05, 2023

They always make sure I am completely satisfied before I leave. All the staff is friendly and professional. More

by cinham317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
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Nov 05, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

November 05, 2023

Jeff did a great job getting the part I needed and getting installed same day. Amazing service! More

by Ben.richey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
Report | Print
Nov 05, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Ben.richey, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 04, 2023

Lacey was very professional and to the point and service on the Rubicon was fast and they washed it. More

by brent_troy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
Report | Print
Nov 05, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

brent_troy, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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