Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

i have called multiple times to get a check list on my new purchase taken care of an have yet to receive an answer. i guess that is what happens when you pay cash. An answer would be good or a phone cal new purchase taken care of an have yet to receive an answer. i guess that is what happens when you pay cash. An answer would be good or a phone call. i cant rate pepole because no one has worked with me yet. I dont remember the names of the ones i spoke with. They should have my name More

I went in for an oil change and I was out of there within forty minutes. All my questions were answered. forty minutes. All my questions were answered. More

Thank you so much for your service. She was so nice and kindly care enough to everything what I needed. She was so nice and kindly care enough to everything what I needed. More

While we had some communication issues at first I must say that Jeff stepped up to the plate and made sure that my vehicle was properly addressed and kept me posted on both cost and progress as it changed say that Jeff stepped up to the plate and made sure that my vehicle was properly addressed and kept me posted on both cost and progress as it changed. I cannot state how important that not only reliable and trustworthy work is when you drop a vehicle off but the value of communication between the service advisors, techs, and customers is. It will be a pleasure to return to this dealership for any future work on my Jeep. I don't recall the parts representative was but I called in advance to make sure parts were available and he took the time to verify what was. What was not I had time to order in and bring with me to the appointment. Great coordination overall. More

Jeff is always awesome, quick and communicates well. Whenever I need anything I know I can count on Jeff and his team to take care of me Whenever I need anything I know I can count on Jeff and his team to take care of me More

She was very helpful in finding out what was wrong with my vehicle and very professional. my vehicle and very professional. More

Quick, honest, helpful! This team cares about your needs and always happy to help…will go back! This team cares about your needs and always happy to help…will go back! More

Jeep was serviced and had a recall processed and was ready the next day. Samantha followed up with a phone call on a question I had. I do wish they would wash the vehicles, other than that great ready the next day. Samantha followed up with a phone call on a question I had. I do wish they would wash the vehicles, other than that great More

Shottenkirk CDJR has the worse Service Center of any Jeep dealership we have ever used. I took our GC into the Service Center at 10:50a.m. for an 11:00a.m. appointment to have the oil changed. I was shown dealership we have ever used. I took our GC into the Service Center at 10:50a.m. for an 11:00a.m. appointment to have the oil changed. I was shown the waiting area and after not hearing about the status of the oil change at 1:00p.m, I sent a text to the Service rep who had texted me at 11:00a.m. when the service ticket was written up. By 1:30p.m no reply so I walked over to the service area to try and find someone who could help me out. Not a soul around, it's as if all the service reps got off work at 12 noon. I finally tracked an employee down from a different area and he found an employee who could help me out. She looked up my service ticket and it ends up my vehicle still had not been service, it was still parked in the back lot. In the end, I waited nearly 3.5 hours for a simple oil change. Shottenkirk CDJR Service Center will never have our business again. In fact, when we purchase our next Jeep GC this fall, Shottenkirk will not be the dealership we use. More

Here's a polished version of your feedback: "I had a service appointment scheduled for 12 PM, but my car sat in the parking lot until 1 PM before they finally took it in for an oil change, which only to service appointment scheduled for 12 PM, but my car sat in the parking lot until 1 PM before they finally took it in for an oil change, which only took 10 minutes. It’s frustrating that they didn't honor the appointment time, making me wait 1 hour and 20 minutes for a 10-minute job." More