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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.4
1,060 Reviews

1,060 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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November 20, 2023

Lacey did a good job of explaining the recommended services and didn't apply any pressure. More

by ted_triplett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Skelton
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Nov 21, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

ted_triplett, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

November 20, 2023

Great service. Fast and efficient and everything seems fine with the scheduled maintenance performed. Thanks! More

by mdougliss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

mdougliss, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 20, 2023

I have had mini problem since I drove my jeep off the lot. It was a brand new jeep and the brakes squealed horribly and I had to bring it back to the body shop so they could reinstall I’ve had numerous p More

by dandries5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Grady and Jeff in service., Daniel Czuwala
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Nov 21, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

dandries5, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

November 19, 2023

Always a great experience, Jeff and team always deliver, I will definitely be back as needed. More

by dcnj1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff!
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Nov 20, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

November 18, 2023

It’s always a good experience when I take my Jeep in for any service More

by kate.nicole88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey
Report | Print
Nov 20, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

kate.nicole88, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 18, 2023

Their sales department is fantastic but their service department is absolutely horrible to deal with. More

by KBD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Whitney Patton, Bryce Nightengale
Report | Print
Nov 20, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Chrysler Dodge Jeep Ram Prosper

November 17, 2023

Professional and courteous service attendant. Explain full repairs, cost and amount of time needed to fix my vehicle. Job well done. More

by jcastro89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordyn
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Nov 19, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

jcastro89, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 17, 2023

It was quite a good experience with Austin and his team . . it was quick turn around More

by IVATURIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin
Report | Print
Nov 19, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

IVATURIM, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Chrysler Dodge Jeep Ram Prosper!

November 16, 2023

The service manager was very courteous and very helpful. She kept me up-to-date on my vehicle. and when I picked it up on the weekend, the people there were very nice and helpful as well. I really appreciat More

by Todd Thompson 45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Skelton
Report | Print
Nov 16, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

We truly appreciate you taking the time to write about your experience at our service department, Todd. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

November 16, 2023

Service was easy to schedule. My car was in and out quickly. Kenny my advisor was super helpful. Will keep coming back. More

by wyattmatthew36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Wyatt, thank you for sharing this great feedback with us. We feel our service department is what makes Shottenkirk Prosper Chrysler Dodge Jeep Ram special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

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