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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.4
1,060 Reviews

1,060 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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November 27, 2023

I forget his name but the guy who helped me was very helpful. However they did not top off my windshield washer fluid, i kind of expected that I thought they did that when cars were brought in. More

by nickprocopio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Nick, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Chrysler Dodge Jeep Ram Prosper

November 26, 2023

Great service! No where else I would trust to take my truck! Always an easy process. More

by bjmyers1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

bjmyers, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 26, 2023

I am not at all satisfied with the service. I aksed to check the thread life on my tires when i dropped my car off for an oil change and they never checked on the request. Claims to give a comp More

by dheerajjampani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hunter
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Nov 27, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

dheerajjampani, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

November 25, 2023

It’s the 25th raining outside and the dash has several error message so the problem was never fixed and now I have to take it back in!!!!! Very disappointed I have to use time that I don’t have to take i More

by lejb3009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for reaching out to us about your experience. We always strive to provide quality service on every vehicle, and it seems that we have not met that expectation. Please contact us at your earliest convenience so we may address this further. Thank you. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

November 25, 2023

Really good dealership, friendly staff, reasonable prices. I really trust my grand Cherokee to them. More

by villa.real.motors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

November 24, 2023

Jeff Kingsley was super helpful and provided an excellent service !! I highly recommended, ask for him !! More

by hgamerod61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
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Nov 28, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

We cannot thank you enough for your wonderful review of Jeff and our team and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

November 24, 2023

Lacks keeping you updated on your vehicle. I have parts that have been ordered for 2 months. More

by Melissa Tol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryce Nightengale
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Nov 28, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

We appreciate you taking the time to share your experience with our dealership, Melissa. We know how valuable your time is, and it is unfortunate that issues with parts shortages have kept you waiting for so long. Please know it is never our intention to disappoint or frustrate, and we appreciate the feedback so we can work on being better at updating our customers. Please contact us directly at your earliest convenience if you would like to discuss this situation further. Thank you! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

November 22, 2023

Lacey got the part issues resolved and the technician was able to complete the repair with only a 2-day delay. This was excellent. More

by fancyflyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Skelton
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Nov 28, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

November 21, 2023

Awesome Customer Service, A dealer of it's word. Sales, Finance & Service go above and beyond More

by Charles Price
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Bantu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordyn Runte, Damian Alvarez, Bryce Nightengale, Bijon Parker
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Nov 22, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Charles Price, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

November 21, 2023

I've been taking my Ram to Shottenkirk for near on two years now and they are always a pleasure to work with. The service team is great. More

by jkorte700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skelton, Lacey
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Nov 22, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

jkorte, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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