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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.4
1,060 Reviews

1,060 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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November 30, 2023

Everything was smooth. Car was ready prior to the estimated completion time and I was picked up promptly with the car service provided More

by berni.shalda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
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Dec 01, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

berni.shalda, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 30, 2023

Very convenient and professional. Courteous staff. Knowledgeable and communicating. I trust them and will always take my Jeep to them. More

by jerrywright8608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
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Dec 01, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

jerrywright, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

November 30, 2023

I made an appointment and my vehicle was immediately in the bay getting worked on.. The staff was courteous and professional; that goes a long way when you’ve has a rough few days prior. I appreciate the g More

by Steven Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorrdyn Runte and Tom D’arcy
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Dec 01, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Steven Johnson, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 30, 2023

Great service. Prompt and done well. Good customer service. Would go again and recommend to others. More

by carolinedavis730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

carolinedavis, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

November 30, 2023

Lacey was very attentive and detailed. She provided clear communication and expectations. I will reach out to her for all my service needs. More

by KOWALSKICONSTRUCTIONLLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : lacey
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Dec 01, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

November 29, 2023

This dealership is right up the road from me. So yeah, it’s pretty convenient. More

by bgerron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Report | Print
Nov 29, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

bgerron, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 29, 2023

Thank you for a quick turn around on my vehicles oil change and tire rotation. More

by zack.porras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

zack.porras, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 29, 2023

Kenny my service advisor was super helpful. He gave me information helpful in making my decisions. More

by arvapalliranjith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny
Report | Print
Nov 29, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

arvapalliranjith, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 29, 2023

Great service and great people! They really go above and beyond to make sure all of your needs are met! Five stars! You guys are awesome. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Bill, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

November 28, 2023

Charges for installing a battery is ridiculous! $220 an hour for install on a battery is crazy. I don’t have a hybrid car either. More

by BWOOLFOLK22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I did not work with Will Gonzalez.
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Nov 28, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

{{customer_first_name}}, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

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