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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.4
1,060 Reviews

1,060 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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December 03, 2023

Really appreciate the courteous service department. I brought my vehicle in for the scheduled oil change and tire rotation; the technician noticed a nail in the side wall and repaired the tire also. I More

by anabel367
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey Skeleton
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Dec 04, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

anabel, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 02, 2023

Shottenkirk Prosper are the absolute best! We will never go anywhere else! Ever! Ever! Ever! More

by amyserrato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damian Alvarez, David Mata, Bijon Parker
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Dec 04, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

amyserrato, thank you for sharing your experience with us. We appreciate your feedback!

December 02, 2023

Always Great service. Caring about their customers. All departments Working as customer advocate always throughout services. More

by archeez5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Report | Print
Dec 04, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

archeez, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

December 01, 2023

Although we are having major issues with our van itself, the service has been good at the service center. More

by bethkim917
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Dec 04, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

bethkim, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 01, 2023

I took my vehicle in for repairs, and they were repaired, but when I received my vehicle came out with other problems that were not present. My vehicle now swerves left to right as I am driving down the roa More

by jcastro89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will Gonzalez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : anonymous
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Dec 04, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

jcastro, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

December 01, 2023

Never an issue when i take my truck in. vveverybody is always prompt and polite. More

by juptain11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

juptain, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

December 01, 2023

My service advisor Lee Hall was great and kept me updated on my repairs. He got my vehicle done went promised. Great service ! Will be returning for all my services. More

by smith122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee Hall
Report | Print
Dec 04, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

smith, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

December 01, 2023

service was great, explained repairs. Service was completed on time would continue to have my veh More

by frankpg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

frank, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

December 01, 2023

Poor communication very long wait time more than a months no loaner cars no rental car nothing for an issue related to the car More

by ahmedanasfouda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will Gonzalez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The guy who sold me the Wagoneer I can’t remember his name I give him zero
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Dec 01, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

ahmedanasfouda, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

November 30, 2023

Hunter is an excellent service manager who kept me informed throughout the process of determining what was happening with my truck. More

by andyp94
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Report | Print
Dec 01, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

andyp, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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