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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.4
1,060 Reviews

1,060 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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December 11, 2023

Very good service and excellent response from staff. I would decently recommend Shottenkrik Chrysler for service More

by prakash.gdv03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

December 11, 2023

Everyone was very polite and professional especially Lacey Skelton. Shuttle service is great. Parts dept was very helpful. More

by Mike Kubena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey Skelton
Dec 11, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Mike Kubena, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 09, 2023

Clean facility, great car care, customer service and car care services are all done on time. More

by rsritenour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 08, 2023

They take care of all your needs and the staff is very knowledgeable and always helpful. Their training is good and always up to date. They are all friendly and courteous and keep you informed. More

by kramspradlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter and Kenny
Dec 10, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

kramspradlin, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

December 08, 2023

The service department needs better time management. Do not schedule an appointment to have a customer's daily driver to be dropped off until you will actually start diagnosing it. Our vehicle was ther More

by llhaney1234
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Dec 10, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

llhaney, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

December 07, 2023

Fast. Easy. Accommodating to my needs. Friendly staff. Easy to work with. Got me in and out quickly. More

by kjp8112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Dec 08, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

December 05, 2023

Super helpful and friendly customer service also very prompt on time management. Definitely go back More

by meganbrookelewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Roggendorf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leith Almetwaly, Damian Alvarez, Greggory Mccoy, Edward Sanchez, Bryce Nightengale, Bijon Parker
Dec 05, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

meganbrookelewis, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

December 04, 2023

If it’s gonna be three days before you can even look at the vehicle or run a diagnostic then you really shouldn’t have the people drop it off. I mean an appointment should be an actual appointment. But onc More

by sspatton2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Dec 04, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

sspatton, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Chrysler Dodge Jeep Ram Prosper

December 03, 2023

Quick and easy oil change. They also completed service on recall item. Very professional. Thanks More

by Thomasmarshall9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thomasmarshall, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 03, 2023

Definitely slower than I anticipated, but was explained to me it was caused from previous strikes. Job was done efficiently. And I appreciated the communication I had with my advisor, Lee. More

by charlottewright3
Recommend Dealer
Yes
Employees Worked With
Lee Parks?
Dec 04, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

charlottewright, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Chrysler Dodge Jeep Ram Prosper!

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