Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Quick service, abcdefghi jk l mm o p q r s t u v w x y x More

Should have fixed things right the first time, but the second time around was hands-down, much better and attention to detail was 100% second time around was hands-down, much better and attention to detail was 100% More

The service department are the only people to get the 5 stars. The sales department are enough of an aggravation that I will never buy another vehicle from Shottenkirk CDJR. When I attempted to speak with stars. The sales department are enough of an aggravation that I will never buy another vehicle from Shottenkirk CDJR. When I attempted to speak with someone to rectify the situation, nobody could be found and no manager was seen anywhere in the lobby area of the building. I stood there next to one of the chargers on the floor for 5 minutes, and nobody bothered to ask if I needed any assistance, and that's not the first time that has happened. We were sold a vehicle that had open recalls and nobody said anything. When trying to assess the problem before we had the Jeep towed to the dealership, I found a GPS tracker attached to the battery and hidden under the battery cover. Nobody told us that your dealership attaches GPS trackers to vehicles before they are sold. At this point I'm wondering what else we haven't been told about. More

Chris Blackwook( service manager) was able to solve the problem with my car. He was persistent until he and the service person figure out what was wrong with it. They kept me informed and explained the p problem with my car. He was persistent until he and the service person figure out what was wrong with it. They kept me informed and explained the problem as they worked to find out what was wrong. Thank you More

Lacey Skelton is the best service advisor! ! She’s very professional, caring, and dependable! I enjoy working with her. ! She’s very professional, caring, and dependable! I enjoy working with her. More

I was greeted multiple times and serviced very quickly. I felt my problem was addressed in a timely manner I felt my problem was addressed in a timely manner More

I had an excellent experience and was super impressed with my advisor, Lacey. She was very helpful and knowledgeable and got everything taken care of for me. I had routine maintenance as well as a warr with my advisor, Lacey. She was very helpful and knowledgeable and got everything taken care of for me. I had routine maintenance as well as a warranty repair, and they took care of it. I've been very pleased with this dealership since buying my first RAM 2 years ago. First class all the way. More

Good dealership but at times lacks experience. I also would like to speak with a mechanic at times to build a relationship but that’s never happened. The Service Advisor can’t always answer my que I also would like to speak with a mechanic at times to build a relationship but that’s never happened. The Service Advisor can’t always answer my questions but never offer the option to speak with the mechanic. More

Great service, professional, staff, quality work. Jeff and the service department was great. Be back in the future. Jeff and the service department was great. Be back in the future. More

Disappointment is the first statement I'd like to make. I felt like I wasted my time and my day called in advance to have some things possibly done and it sounds like you didn't have the proper people ther I felt like I wasted my time and my day called in advance to have some things possibly done and it sounds like you didn't have the proper people there to do it. I should've been told that so I wouldn't waste my time, I was told that the front end cannot be duplicated but the minute I leave it's duplicated. also disappointed in the cost. I have never paid that much for an oil change entire rotation if I knew it was gonna be that expensive. I would have not done it at least not there. When you call at a sufficient time in advance, the person on the other line, should tell you the truth. If you can't do it on that particular date, tell the person the truth instead of just trying to get them in to get business. More