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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.4
1,060 Reviews

1,060 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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January 12, 2024

Jeff was a ton of help and continues to be super helpful as we work on fixing a few issues that came with my jeep from the factory. More

by josemendoza231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Kingsley (was my actual service advisor and was awesome)
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Jan 15, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

jose, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 10, 2024

This dealership is very professional and informative. The Service Team completed the tasks in a timely manner. More

by Jesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Slade
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Jan 11, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Jesse, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 08, 2024

My experience was very comforting. I was worried about my check engine light and the Service Team found out what the issue was. They set my mind at ease. More

by Jesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Jesse, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 07, 2024

Most excellent job by Service Advisor, Austin. Thank you so much for the great customer experience! More

by claudiawilsontx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Jan 07, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

claudia, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

January 06, 2024

The team has definitely gotten better up there, very helpful in parts and service dept More

by swray1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Lowery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jules Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 05, 2024

Austin the service writer was great to work with. ... very customer focused and easy to contact via cell phone. More

by Nlburgess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Scott
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Jan 07, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

January 04, 2024

Brice was awesome! Truly appreciated the shuttle driver. It was an overall great experience. A More

by kasey.mumbru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brice
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Jan 04, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

kasey, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

January 04, 2024

Greeted and treated fine at your dealership. Jeff and the trainee were there to take care of me More

by mark@mmjbuilds.com
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
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Jan 04, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

mark, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

January 04, 2024

They didn’t rotate my tires, over inflated my tire that they fixed a nail puncture, took 2.5 hours and I had an appointment scheduled ahead of time, said they were going to wash my truck but they didn’t, d More

by danielhj18
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn’t have 1 particular name.
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Jan 04, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

daniel, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

January 04, 2024

Lee was amazing! He is very nice, knowledgeable, and great at communicating. He made our visit to the dealership very pleasant! More

by politesharese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Hall
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Jan 05, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Lee was able to meet your needs. At Shottenkirk Prosper Chrysler Dodge Jeep Ram, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

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