Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

I've had to ring my vehicle back multiple times for the same issue on 3 separate occasions/issues. They took over a month to fix the ac, door latch and radio (all under warranty). I had to bring the vehicl same issue on 3 separate occasions/issues. They took over a month to fix the ac, door latch and radio (all under warranty). I had to bring the vehicle back a month or two later only for them to have to order the parts. I've now been waiting almost 3 months for the parts. They also do not offer a loaner vehicle but the previous chrysler dealer in McKinney always offer a free loaner. I have a 2018 pacifica with only about 35,000 miles and I paid for the top tier extended warranty. I don't drive the vehicle often but it seems to always have issues and the service department cannot seem to figure it out. More

Quick, professional and courteous! Delivered sooner than estimated complicate. Big job = big cost but seemed competitive with other resources. Delivered sooner than estimated complicate. Big job = big cost but seemed competitive with other resources. More

Great service! Friendly staff! Great coffee! There were multiple problems that were found after a normal oil change. Everything was corrected in a timely manner. Friendly staff! Great coffee! There were multiple problems that were found after a normal oil change. Everything was corrected in a timely manner. More

The service was very slow this time that really has made me look for an alternative repair shop for my next visit me look for an alternative repair shop for my next visit More

My experience was quick and easy. Will be sure to come back next time I need work done. Will be sure to come back next time I need work done. More

Very friendly staff. Went over service items and made recommendations. No pressure to do everything at once. Provided timely updates Went over service items and made recommendations. No pressure to do everything at once. Provided timely updates More

Jeff is truly outstanding! He seems to take good pride in what he does and genuinely cares about the client. He has not only gone above and beyond to make sure I and my car wer He seems to take good pride in what he does and genuinely cares about the client. He has not only gone above and beyond to make sure I and my car were taken care of 100 % but the follow-up is a huge bonus. His kind, knowledgeable, and unwavering thoroughness is what keeps me coming back. H3 is literally the only person I trust to make sure I and my car get out of there in a timely manner and that I am 100 % safe on the road. He truly is a one of a kind person and I can't thank him enough for going to extremely above and beyond for me. Thank you Jeff for everything I don't know how I would do it with out you. More

Great service representative. Thank You for keeping me updated. On thing not related to the rep however, I wish I could have kept the vehicle until it was ready to get serviced Thank You for keeping me updated. On thing not related to the rep however, I wish I could have kept the vehicle until it was ready to get serviced. They said I had to leave it so it would stay in the que. Had to rent a car for 2 weeks because of this. I think a call a day or two before to bring it in would be a much more reasonable thing for the customer and the dealership. It is after all just sitting there in the way. More

The staff was professional and quick to get my vehicle services completed. They answered any questions I had. services completed. They answered any questions I had. More

I’m not sure if you have the good service , long Tim to help you help you More