Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Amazing. Great service definitely would recommend. Fast efficient overall just amazing only place I take my jeep Great service definitely would recommend. Fast efficient overall just amazing only place I take my jeep More

Jordyn and team helped me out of a huge dilemma with a trunk latch actuator issue that was failing and consistently draining the battery. Without an appointment, they took in my vehicle for service, diagn trunk latch actuator issue that was failing and consistently draining the battery. Without an appointment, they took in my vehicle for service, diagnosed the issue, ordered the part, and had my Cherokee ready for pickup in a couple of business days. Jordyn kept me informed via text throughout the process, and my vehicle was ready for pick up upon my arrival. I'll be sure to bring it back for future service needs. The only slight issue I had with the experience was the cost. Thankfully, the upcharge on the part was reasonable (compared to online pricing). However, the labor charge seemed a bit stiff. They charge $220 per labor hour, and I'm not confident that the the actuator replacement warranted a 2.5 labor hour charge. They also charged an additional $50 in shop fees. Note that I haven't done an hourly rate assessment for other service centers, so their fees may be in line with others. Perhaps it's just my own sticker shock. More

Two visits to the dealership and they still haven’t fixed my vehicle. In fact it is worse the when I originally brought it in. my vehicle. In fact it is worse the when I originally brought it in. More

Cody was awesome, he worked with my budget and helped my solutions that was perfect for my vehicle. solutions that was perfect for my vehicle. More

Great and friendly service; I appreciate all of the help! Service rep was very responsive and kept me in the loop the entire time. Service rep was very responsive and kept me in the loop the entire time. More

My Service Advisor Lacey provided amazing customer service. She has very good communication and listened diligently to my concerns. Manny has been my Service Advisor in the past and he is also great. service. She has very good communication and listened diligently to my concerns. Manny has been my Service Advisor in the past and he is also great. All of the staff at CDJR is friendly and courteous. The service technician even went on a test drive with me to make sure my steering wheel alignment was to my liking. More

Jeff is great at setting realistic expectations and keeping us informed. He always responds promptly to texts/calls. keeping us informed. He always responds promptly to texts/calls. More

Jeff is professional and extremely knowledgable . Able to suggest and fix the issue quick. Highly recommended Able to suggest and fix the issue quick. Highly recommended More

Lee is fantastic! He explained everything and went over warranty stuff with me. However, the dealership has given me issues in the past with misinformation. Which c He explained everything and went over warranty stuff with me. However, the dealership has given me issues in the past with misinformation. Which cost me $400 and was never fixed. More

Lacey did such a great job of taking care of us and communicating daily. We appreciate her very much! Thank you communicating daily. We appreciate her very much! Thank you More