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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.4
1,062 Reviews

1,062 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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March 05, 2024

Not very prompt with service updates. The parts that were ordered under my name was given to another customer so that pushed my wait time out longer. I had a windshield wiper motor replac More

by larry.tidwell42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Kingsley
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

larry, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

March 04, 2024

This dealership has the worst communication I have ever seen. Not only do they not contact you for updates on your vehicle, but when you call the dealership, you will never speak to someone directly. You w More

by glajr86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brice Phillips
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Mar 06, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at Shottenkirk Chrysler Dodge Jeep Ram Prosper and ask for one of our managers.

March 03, 2024

The service was great! Went above and beyond to make sure I was taken care of. More

by pno1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordyn Runte
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

March 03, 2024

Lacey Skelton was very helpful and made sure my vehicle was maintenance that same day!! More

by Abraham D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Skelton
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Mar 04, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Abraham, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

March 03, 2024

Lee Hall kept me updated on my repairs, he also got my repairs done in a timely manner that was promised. Thank you Lee for the great service and communication. More

by smith122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Hall
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Mar 03, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

smith, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

March 03, 2024

Excellent customer service! Service advisor was very nice & made me feel welcome. Will be back. More

by ashley.tinsley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Randle
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Mar 03, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

ashley, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

March 03, 2024

Absolutely a fantastic experience. Lee Hall will have me Peace of Mind that the job would be done right the first time. He was right. I think the problem has been solved. Thank you. More

by Hillis Davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Hall
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Mar 03, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hillis, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

March 02, 2024

Good experience, Joseph and LaVaghn were great to work with. Made the process easy and satisfying. More

by sponce808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaVaughn and Joseph, Lee Hall
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Mar 03, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!

March 02, 2024

Great service. Quick fast and met my needs. Cody took care of everything that I needed. More

by james.whitney34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
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Mar 03, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

james, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

March 02, 2024

It was easy making the online appointment and as easy dropping our vehicle off at the dealership. They did a great job repairing our Jeep, but weren't kept informed of the status when they needed to keep More

by chipper.mcafee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jordyn Runte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

chipper, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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